Accounts Payable Resolutions Officer (9-month contract)

 WHAT IS THE OPPORTUNITY?

As an Senior Operations Representative with the Investigations team, you will be responsible for accurate, timely and complete processing of requests received into the API mailbox coving North America, UK and the Caribbean.  You will also be responsible to effectively analyze issues and provide resolution and backup information to escalated processing, vendor and business partner inquiries, using expert knowledge of accounts payable processes. You will act as subject matter expert for vendor and business partner care issues, identifying continuous improvement opportunities, developing action plans and solutions as well provide support and liaise with the Accounts Payable departments across the floor for escalations on accounts payable transactions.

WHAT WILL YOU DO?

• Takes ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns

• Provides consistent and high-quality service in processing of accounts payable transactions within established benchmarks contributing to achievement of service levels

• Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct any errors or omissions

• Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert (SME) for sales and service RBC employees

• Maintains generic mailbox to ensure inquiries are answered promptly, within Service Level Agreement and assist in cross training of other team members as needed.

• Exercises due diligence in following operational risk policies, procedures, standards and guidelines.

• Assist in reviews of procedure documents, audit requests and SOX reviews, Reporting and Recovery of funds.

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• University or college degree in accounting or finance

• 2 years of operations experience in a financial sector environment

• Excellent communication, organizational and multitasking skills and ability to prioritize activities to ensure objectives are met

• Proficient in Microsoft suite of applications, intermediate to advanced excel

Nice-to-have: 

• Knowledge in accounts payable processing

• Knowledge with Journal Entries, Coupa, Procurement, SAP

• Exposure to Lean Six Sigma (LSS) or process improvement

• Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

120 WESTERN PKY:BEDFORDBedfordCanada37.5Full timeTECHNOLOGY AND OPERATIONSContract (Fixed Term)Salaried2025-12-292026-01-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.