HOW YOU'LL CONTRIBUTE
Research and resolution of non-standard and complex transactions.
Responds and provides resolution to escalated inquiries.
Acts in a lead capacity providing mentorship and training to the team.
Assists with workload on an exception basis.
Monitors workflow and productivity of team ensuring appropriate balance.
Makes recommendations to maximize production efficiencies and streamline processes to enhance/standardize workflow for team.
WHAT YOU'LL BRING
Required Education, Experience, Certification/Licensure
High School diploma
Typically requires a minimum of 5 years related experience with a minimum of 2 years in a lead or supervisory role.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Has developed expertise in a variety of work processes or activities typically developed through a combination of joB- related training and considerable on-the-job experience in a global environment.
Has solid understanding of bookkeeping accounting principles but not requiring the skills of a fully trained accountant.
Strong computer skills including all applications in Microsoft Office.
Excellent analytical, verbal and written skills.
Experience with mainframe system, Oracle preferred.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.