Accounting Administration Support Specialist

Position Title

Accounting Administration Support Specialist

Location

Troy, MI 48098

Job Summary

The Accounting Administration Support Specialist serves as a critical support partner to the Chief Accounting Officer and the broader accounting team. This role combines high-level administrative support with hands-on operational and project coordination responsibilities. The ideal candidate is a self-starter who can take high-level direction, run with it independently, and solve problems proactively. This individual is tech-savvy, with strong proficiency in AI tools, Excel, PowerPoint, and enterprise platforms.

Job Responsibilities:

JOB RESPONSIBILITIES

Executive & Administrative Support

• Manage the CAO's calendar, including organizing and coordinating meetings across multiple stakeholders
• Interact and collaborate with other executive assistants and senior management to coordinate schedules
• Book travel arrangements for the CAO and other team members as needed (sporadic)
• Prepare and submit expense reports for the CAO and up to 10 additional team members (approximately 1 per person per month)
• Serve as a Workday delegate for approvals and administration, including time sheets and PTO approvals
• Set up and manage recurring meetings such as Close Meetings and All Hands events, including maintaining invitee lists

Presentations & Communications

• Create polished presentations for the CAO using approved Bank templates, including:
• Departmental Goals
• All Hands Coordination decks
• Audit Committee Presentations
• Assist with IT general communications, issue tracking, and escalation support

Project Management & Operations

• Drive project management and workflow monitoring across the accounting department
• Track and close task lists in FCC (Oracle-based tool)
• Coordinate corporate policy approvals by assisting team members, gathering feedback, and ensuring all necessary steps are completed
• Gather and submit cross-departmental requests, including policy coordination and regulatory affairs
• Coordinate KPMG audit requests, hold team members accountable to deadlines, and upload documentation to Clara

Technology & Systems Administration

• Manage SharePoint access and site administration for the department
• Serve as the ServiceNow administrator for the accounting team (IT service management and help desk tool)
• Administer Workiva platform access and user management
• Manage the Alteryx queue and related workflow processes
• Handle access provisioning for RSA tokens and equipment
• Create and manage Purchase Orders in Coupa (vendor management tool)

Onboarding & Vendor Coordination

• Manage staff onboarding processes, including new hire checklists and equipment ordering
• Coordinate with vendors and internal procurement through Coupa for departmental purchasing needs

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent 

• Minimum experience required: 2+ Years experience as an Executive Assistant, Operations Specialist, or similar administrative role supporting senior leadership.
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, SharePoint, Teams) and AI-powered productivity tools (Claude, Copilot, Chat GPT, Grok)

Preferred Qualifications:

• Experience with Workiva, Alteryx, Workday, ServiceNow, Coupa, and Oracle-based platforms
• Familiarity with audit coordination processes (e.g., KPMG / Big Four)
• Active Notary Public commission (or willingness to obtain)
• Background in accounting, finance, or banking environments
• Project management experience or certification (e.g., PMP, CAPM) is a plus

Job Competencies:

• Demonstrated ability to work independently — a true self-starter who takes ownership of tasks with minimal supervision
• Excellent organizational, time management, and multitasking skills
• Strong written and verbal communication skills
• Ability to interact professionally with senior management, external auditors, and cross-functional teams
• High attention to detail and commitment to meeting deadlines
• Problem Solving: Ability to take high-level direction and independently determine the best path forward
• Tech Savvy: Comfort with learning and leveraging new technologies, including AI tools, to drive efficiency
• Stakeholder Management: Skilled at coordinating across departments and holding others accountable to deadlines
• Adaptability: Thrives in a fast-paced environment with shifting priorities
• Discretion & Professionalism: Handles confidential information with the highest level of integrity
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• No travel expected
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$23.47 - $42.54