Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Country Inn & Suites by Radisson, San Diego North
5975 Lusk Blvd
San Diego, CA 92121
The Country Inn & Suites is seeking a detail oriented Accounting & Admin Support associate to join our hotel team. Compensation starts at $25.00 per hour and is based on experience and interview criteria.
Position Summary
Guest Services & Front Office Support
Includes handling guest inquiries, reservations, check-in/out documentation, communication with departments, and maintaining guest records.
Administrative & Financial Operations
Covers clerical tasks, record-keeping, office management, HR support, financial processing (invoices, billing, reconciliations), compliance documentation, reporting, and coordination with vendors.
Operational Coordination & Event/Sales Support
Encompasses interdepartmental coordination, inventory and purchasing administration, event/banquet support, sales assistance, scheduling, and organizing internal communications.
Key Responsibilities
Manages the billing and payment process for hotel clients
- Codes and posts payments for guests and groups
- Sets up billing accounts for group use and trains front office on how to use
- Sends bills and statements to clients
- Works with sales to answer client questions regarding billing process and making payment arrangements
- Enforces terms of credit
- Leads collection efforts of overdue amounts
Maintains Reporting on Accounts Receivable
- Creates statements and reports to share with management team
- Keeps up-to-date and organized accounting records
- Tracks accounting documents for record retention
- Keeps clear and accurate logs of accounting activities
Completes Hotel Accounting Duties
- Researches discrepancies in billing and payment
- Responds to credit inquiries for references
- Provides periodic financial updates to management
- Manages process for writing off outstanding payments
- Looks for and works to collect required approvals for credit and other accounting requirements
- Enacts accounting procedures
- Provides instruction on accounting procedures upon request or as part of regular training
- Reviews night audit reports
Maintains all necessary files and registers for accounts payable
- Audits bills for errors, corrects as necessary
- Ensures appropriate support documentation is obtained and attached to the invoices before payment is made
- Ensures correct charging amount by coding invoices
- Reconciles all statements, requests missing invoices, and adjusts as necessary
- Enters invoices for payment processing
- Respond to vendor payment inquiries
Oversees all daily and periodic audits of hotel revenues ensuring timeliness, accuracy and completeness
- Distributes the work to the appropriate personnel
- Spreads all miscellaneous wash accounts
- Researches and responds to credit card chargebacks
Prepares all necessary daily and period end reports
- Maintains filing system for daily information; credit cards, restaurant charges, etc.
- Prepares the daily sales report
- Completes period end journals
- Prepares reports as requested for improved management decision making and critical evaluation of work activities
Maintains the Hotel house funds and daily deposit
- Counts and reconciles the daily cash deposit
- Prepares daily deposit for pickup and delivery to bank
- Maintains house funds used to make change for cashiers
- Reimburses petty cash and submits request for reimbursement
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
Clerical & office administration
- Filing, scanning, and maintaining hotel records
- Drafting correspondence, memos, and announcements
- Keeping office supplies stocked and ordering replacements
- Maintaining organized digital and physical filing systems
- Scheduling appointments and internal meetings
Human Resources support
- Assisting with onboarding documents and training schedules
- Maintaining employee files and compliance records
- Tracking leave requests, attendance, and overtime
- Coordinating interviews
- Assisting with payroll auditing and documentation
Event & Sales support
- Managing event inquiries and preparing proposals
- Assisting with banquet or meeting room schedules
- Preparing event orders and distributing them to departments
- Supporting the sales team with data entry, contracts, and follow-ups
Inventory & purchasing administration
- Monitoring office and operational supply levels
- Coordinating vendor deliveries and purchase orders
- Keeping inventory logs for linen, amenities, and front-office materials
Compliance & reporting
- Assisting in maintaining licenses, permits, and safety documentation
- Preparing operational reports for management (occupancy, revenue summaries, forecasts)
- Supporting audits by organizing documents and reports
General support for hotel management
- Assisting with special projects and hotel initiatives
- Preparing presentations or summaries for meetings
- Conducting research for cost-saving or operational improvements
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
- Two years of progressive accounting experience, preferably in a hotel setting
- Bachelors degree preferred
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Advanced knowledge of accounting, finance and hospitality profession
- Experience with accounting software
- Advanced experience with Microsoft Office Suite
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.