Account Support Manager (f/m/d)

Account Support Manager (f/m/d)

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

In this role, as Account Support Manager for Customer SPAR you will be responsible for building and maintaining an close customer relationship and ensuring a high level of customer satisfaction for one of Austrian top customers. You will take over the management of projects and be the contact person for the customer's IT management. You will be embedded in an professional team responsible for delivering customized services at highest quality standards.  You will position the HPE service portfolio and support sales colleagues in achieving our growth targets. Willingness to regularly participate in an local duty rota for customer SPAR is a must.

Main Responsibilities:

• Support for service onboarding, transitions and changes
• Proactive management of service delivery
• Coordination of internal support, technical and delivery teams
• Ensuring structured incident, problem, and escalation control
• Close collaboration with account management, sales and technical teams
• Monitoring of service levels (SLAs/KPIs) and early identification of risks or deviations
• Regular service reviews with customers (operational & tactical)
• Analysis of service performance and derivation of improvement measures
• Active communication about planned changes, maintenance and optimizations

Required skills and competencies:

• Completed university of applied sciences or university degree (Bachelor's or Master's degree) with a technical or business focus (business informatics, computer science, IT management, or comparable course of study)
• Experience in technical account management: planning, problem solving, innovation, analysis, negotiation and communication - up to client CxO level
• Technical understanding and great interest in IT technologies
• Enjoy working on problem solving, facing new challenges every day and making the difference for our customers.
• Knowledge of relevant ITIL standards (minimum requirement “ITIL Foundation” Certificate
• High ability to work in a team – collaboration in virtual teams
• Confident and competent appearance
• Presenting skills with the ability to represent HPE to customers
• Project management skills
• Willingness to participate in 365x7x24 Duty rota for customer SPAR
• Excellent communication skills in German and English: oral and written

We offer:

• ​Competitive salary and extensive benefits package
• Work-life balance (flexible working time and hybrid workplace model, company car, 25 vacation days, four HPE Wellness-Fridays, up to six months paid parental leave)
• Support for education, training, and career development
• Diverse and dynamic work environment

• Want to know more about it? Then let’s stay connected!

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Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#austria

Job:

Services

Job Level:

Specialist

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.