About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Responsibilities include:
- Assisting and working alongside Customer Services Director, Executive Service Managers and Senior Service Analysts, Account Executive, and PS Engineer
- Documentation of customer specific protocols for installations, software loads, and unique hardware selections
- File value growth – assist in growing account revenue through support of product acceptance/evaluation function
- Hardware maintenance of 40+ lab-based units to peek performance
- Preparing reports on problems and resolutions of ATM hardware related issues, working with engineering to find solutions to issues discovered, providing on-site support
- Ability to resolve customer issues and/or escalate issues to process or tool owners
- Ability to quickly determine next steps in problem resolution process, involving the necessary internal parties and timely updating the account team and potentially customer on progress;
- Managing client expectations and service requirements.
- Attending vendor and customer meetings when required;
- Other job-related duties as assigned.
Basic Qualifications:
- Minimum of BA/BS or relevant experience in analytical/customer services role.
- Proficient English Level (both verbal and written).
- A+ Certification, Comp TIA, N+ Certification
- Familiarity with large servers, mainframe computers, and imaging software
- Needs to be available for all US Time Zones to coordinate with Customers and Account team. May need to adjust as account responsibilities dictate.
- Excellent communication skillset to interface directly with external customers and internal NCR parties. Analytical and/or technical experience, preferably within NCR Services
- General computer skills required; Microsoft Word/Excel proficiency
Specific skills & proficiency level:
- Ability to work in a fast-paced environment and multi-task. Good time management and organizational skills
- Ability to identify and resolve issues with a sense of urgency
- Basic electronic skills, and operating system familiarity
- Carrying and lifting toos, parts, and equipment weighing up to 50 lbs. without assistance
- Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size
- Detail oriented
- Willing to work non-standard business hours as required by customers
- Works well under pressure
- Team player – ability to work with colleagues in multiple locations
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.