Account Specialist

About the role

As an Account Specialist, you will be the face and voice of HackerRank for our prospective customers. You'll understand their hiring process, demonstrate how HackerRank can support their hiring goals, and demo our products while qualifying prospects.  

In addition, you’ll also be responsible for ensuring quick and accurate follow-up for all global Marketing Qualified Leads for all segments of business.

What you’ll do

• Manage the sales cycle for our prospective customers. Conduct prospect qualification calls and demos via Zoom.
• Monitor and follow up on all inbound Marketing Qualified Leads.
• Monitor, follow up with, and notify our sales reps of high-priority global inbound leads to ensure prompt response times and a positive customer experience.
• Become a Product Expert and guide users through our product offerings.
• Engage Free Trial customers to help ensure they have a successful trial experience.
• Respond to customer questions and requests to provide exceptional customer service.
• Become an expert on technical hiring processes and advise on best practices.
• Work with Sales and Support to fulfill customer requests.
• Work with product teams to share key feedback and behavioral patterns to help prioritize the product roadmap.

Who you are

• 2 years of customer-facing experience.
• 1 year of experience demoing SaaS products.
• Business acumen: understanding how a given feature or its implementation generates a given business value.
• Excited by technology and enjoys keeping up with the latest trends.
• Ambitious and results-oriented individual.
• Excellent written and oral communication skills.

Even better if you have

• Experience managing an inbound SaaS sales cycle.
• Experience in qualifying with a framework like BANT and objection handling.

You will thrive in this role if

• Excellent presentation skills.
• Knowledge of Salesforce, Outreach CRM, and sales cadence tools.
• Understanding of the technical recruiting process.