Account Solution Engineer, Informatica - Indonesia

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Job Category

Sales

Job Details

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We're looking for Solutions Engineering candidates with experience in Pre- Sales/ Technical sales or Consulting experience with Data Management, Master Data Management (MDM), or Data Governance to join our team in Indonesia – Hybrid.

You will report to the Solutions Engineering Manager based in Singapore.

The Solution Engineer role involves collaborating with internal teams, customers, and partners to formulate a comprehensive technical account plan/strategy and to lead sales engagements to their technical conclusion. Drives success by understanding customer use cases and crafting technical solutions utilizing the Informatica Data Management Cloud. Educating both customers and internal stakeholders about the Informatica value proposition, engaging in in-depth architectural discussions, and ensuring that solutions are optimized for successful deployment and usage in the cloud. Proactively learns and actively contributes to a growth mindset. As a mentor to team members, plays a role in developing collective selling assets, knowledge repositories, and enablement materials. Contributes to pipeline generation through the delivery of technical workshops, active participation in social media promotions, content creation for external dissemination, and involvement in industry marketing events. Serves as a channel for feedback to the product management team and will support the Customer Success team through collaboration and supporting customer nurture activities to drive consumption. 

Primary area of responsibility will include:

The Solution Engineer will function as the main technical contact for the customer and will report into specific theaters, areas, or regions.

KNOWLEDGE & SKILLS

• Intermediate certification on at least 1 cloud ecosystem and 1 data related cloud technology

• Advanced knowledge of security for cloud computing

• Expert level skills for Informatica services and product capabilities in respective major or area of focus

• Ability to engage VP/Director customer personas

• Credibility with data engineers, data scientists, and other technical personas

• Expert storytelling and presentation skills across multiple horizontal and vertically specific use cases

• Advanced technical knowledge of hybrid deployment of software solutions, data warehousing, database, and/or business intelligence software concepts and products.

• Strong written and verbal communication skills

• Ability to create and execute on a strategic technical account plan

ESSENTIAL DUTIES

• Proactive learner

• Manage customer engagements independently

• Responsible for sharing best practices, content, and tips and tricks, and competitive intelligence for major or area of focus across area or theater

• Stay current on certification of services required for area of responsibility

• Perform all activities leading up to the delivery of a customer demo with no assistance including discovery, technical qualification/fit, customer presentations, demos, and related customer facing communication

• Create and deliver customized demos 

• Conduct technical workshops with customers 

• Lead RFP responses and POC’s

• Partner with the CSM team on nurture activities including technical advisory, workshops, etc.

• Provide customer feedback on product gaps using Vivun

• Ability to support demos at marketing events independently

• Ability to create and present new customer demos for new use cases with minimal assistance

• Present existing EBC content

 EDUCATION & EXPERIENCE

• 8+ years of relevant experience in data integration, master data management, or data governance

• 10+ years of presales/technical sales or consulting experience

• BA/BS or equivalent educational background is preferred

Kami mencari kandidat untuk posisi Solutions Engineering dengan pengalaman di bidang Pre-Sales/Technical Sales atau Konsultasi dalam Manajemen Data, Manajemen Data Utama (MDM), atau Tata Kelola Data untuk bergabung dengan tim kami di Singapura – Hybrid.

Anda akan melaporkan langsung kepada Manajer Solutions Engineering yang berbasis di Singapura.

Peran Insinyur Solusi melibatkan kolaborasi dengan tim internal, pelanggan, dan mitra untuk merumuskan rencana/strategi teknis yang komprehensif dan memimpin proses penjualan hingga kesimpulan teknisnya. Memastikan kesuksesan dengan memahami kasus penggunaan pelanggan dan merancang solusi teknis menggunakan Informatica Data Management Cloud. Memberikan edukasi kepada pelanggan dan pemangku kepentingan internal tentang nilai tambah Informatica, terlibat dalam diskusi arsitektur mendalam, dan memastikan solusi dioptimalkan untuk implementasi dan penggunaan yang sukses di cloud. Secara proaktif belajar dan aktif berkontribusi pada mindset pertumbuhan. Sebagai mentor bagi anggota tim, berperan dalam mengembangkan aset penjualan kolektif, repositori pengetahuan, dan materi pemberdayaan. Berkontribusi pada pembentukan pipeline melalui penyelenggaraan workshop teknis, partisipasi aktif dalam promosi media sosial, pembuatan konten untuk penyebaran eksternal, dan keterlibatan dalam acara pemasaran industri. Bertindak sebagai saluran umpan balik ke tim manajemen produk dan akan mendukung tim Keberhasilan Pelanggan melalui kolaborasi dan mendukung aktivitas pemeliharaan pelanggan untuk mendorong penggunaan.

Area tanggung jawab utama meliputi:

Insinyur Solusi akan bertindak sebagai kontak teknis utama bagi pelanggan dan akan melaporkan ke wilayah, area, atau region tertentu.

PENGETAHUAN & KETERAMPILAN

• Sertifikasi tingkat menengah pada setidaknya 1 ekosistem cloud dan 1 teknologi cloud terkait data

• Pengetahuan tingkat lanjut tentang keamanan dalam komputasi awan

• Keterampilan tingkat ahli dalam layanan dan kemampuan produk Informatica di bidang utama atau area fokus yang relevan

• Kemampuan untuk berinteraksi dengan persona pelanggan tingkat VP/Direktur

• Kredibilitas dengan insinyur data, ilmuwan data, dan persona teknis lainnya

• Keterampilan bercerita dan presentasi tingkat ahli untuk berbagai kasus penggunaan horizontal dan vertikal spesifik

• Pengetahuan teknis tingkat lanjut tentang implementasi hibrid solusi perangkat lunak, data warehousing, basis data, dan/atau konsep dan produk perangkat lunak bisnis intelijen

• Keterampilan komunikasi tertulis dan lisan yang kuat

• Kemampuan untuk merancang dan melaksanakan rencana akun teknis strategis

TUGAS UTAMA

• Pembelajar proaktif

• Mengelola interaksi dengan pelanggan secara mandiri

• Bertanggung jawab untuk berbagi praktik terbaik, konten, tips dan trik, serta intelijen kompetitif untuk area fokus utama atau wilayah tertentu

• Tetap mengikuti perkembangan sertifikasi layanan yang diperlukan untuk area tanggung jawab

• Melakukan semua aktivitas yang diperlukan untuk penyampaian demo pelanggan tanpa bantuan, termasuk penemuan kebutuhan, kualifikasi teknis/kesesuaian, presentasi pelanggan, demo, dan komunikasi terkait dengan pelanggan

• Membuat dan menyampaikan demo yang disesuaikan

• Melaksanakan workshop teknis dengan pelanggan

• Memimpin tanggapan RFP dan POC

• Bekerja sama dengan tim CSM dalam aktivitas pemeliharaan, termasuk konsultasi teknis, workshop, dll.

• Memberikan umpan balik pelanggan tentang celah produk menggunakan Vivun

• Kemampuan untuk mendukung demo di acara pemasaran secara mandiri

• Kemampuan untuk membuat dan mempresentasikan demo pelanggan baru untuk kasus penggunaan baru dengan bantuan minimal

• Mempresentasikan konten EBC yang sudah ada

 PENDIDIKAN & PENGALAMAN

• 8+ tahun pengalaman relevan dalam integrasi data, manajemen data utama, atau tata kelola data

• 10+ tahun pengalaman prapenjualan/penjualan teknis atau konsultasi

• Sarjana (S1) atau latar belakang pendidikan setara diutamaka

*LI-Y

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