Account Service Representative

Applicaiton Deadline - January 16, 2025

What is the Opportunity?

In this role you will provide support for routine non-complex data entry and on-line transactions using basic understanding of products and processes which involves activities and well-defined tasks or practical applications with an emphasis on throughput/accuracy and repetition.  This includes the data entry, reject correction and balancing to prepare transactions for processing utilizing on-line input to various systems ensuring quality and accuracy of incoming and outgoing workflow and/or documents.

What will you do?

• Provide consistent service within established benchmarks contributing to achievement of business Client Service Commitments and Service Level Agreements

• Ensure all documents/data are examined for completeness and accuracy, identify recurring errors and servicing gaps and refer issues to Reporting Officer

• Take ownership of client concerns, referring when necessary, building ownership and accountability at first point of contact and refer to manager where required

• Identify and recommend service improvements/enhancements to Team Lead

• Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives

• Ensure adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures

• Exercise due diligence in following operational risk policies, procedures, standards and guidelines

• Review all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines

What do you need to succeed?

Must have:

• Bank’s minimum entry requirements, 5 Ordinary Level subjects including English and Mathematics

• Sound business knowledge including service and operations.

• Very strong client first orientation

• Exposure to relevant bank technology

Working Conditions

• Fast-paced, highly dynamic and interactive processing environment requiring high degree of flexibility for hours of work

• At times the role requires the ability to manage highly demanding situations under rigid timelines

• Shift hours are 12:00 p.m. to 8:30 p.m. and 4:00 p.m. to 12:30 p.m.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Flexible work/life balance options

• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

55 Independence Square North:Port of SpainPort Of SpainTrinidad and Tobago37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-01-112026-01-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.