Account Service Agent

APPLICATION DEADLINE: DECEMBER 15, 2025

What is the Opportunity?

Responsible for processing of moderately complex client transactions within one or more RBC product or service line(s) utilizing on-line input to various systems ensuring quality and accuracy of incoming and outgoing workflow and/or documents. This role performs activities that support all jurisdictions in the Caribbean.

What will you do?

• Exercises due diligence in following operational risk policies, procedures, standards and guidelines
• Responsible for completing & performing Random Selection Verifications and audits, Audit of Local Posted Work, Verification of Dormant Account Transactions (Pan Caribbean), Pin Form Verification, Maintenances of Discrepancy Share Point, Discrepancy Management dormant accounts, Local Posted Work
• Reviews all transactions, reports, documents to ensure compliance/adherence with policies/procedures/guidelines Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct for client with focus on timeliness
• Process work volumes as measured through established service quality standards (e.g.Service Level Agreements)
• Solid understanding and able to navigate through a variety of bank applications to complete incoming work (T24, RIBS,TSYS2)
• All other activities as required

What do you need to succeed?

Must have:

• Bank’s minimum entry requirements, 5 Ordinary Level subjects including English and Mathematics
• Sound business knowledge including service and operations
• Very strong client first orientation

Nice to Have

• Certificate in Management (e.g. ABE certification)
• Exposure to relevant bank technology (knowledge of MCA tool)

Working Conditions

• Fast-paced, highly dynamic and interactive processing environment requiring high degree of flexibility for hours of work
• At times the role requires the ability to manage highly demanding situations under rigid timelines
• This role performs activities that support all jurisdictions in the Caribbean and may be required to work during TT specific Bank Holidays to ensure support to the wider Caribbean

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Flexible work/life balance options
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Communication, Critical Thinking, Customer Service, Due Diligence, Ensure Compliance, Interpersonal Relationship Management, Operational Delivery, Operational Risks, Process Improvements, Time Management

Additional Job Details

55 Independence Square North:Port of SpainPort Of SpainTrinidad and Tobago37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-12-102025-12-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.