Account Service Agent - Personal Account Services

What is the opportunity? 

In this role you will be responsible for processing simple to moderately complex client transactions within one or more RBC product of service line(s) utilizing on-line input to various systems ensuring quality and accuracy of incoming and outgoing workflow and/or documents.

What will you do? 

• Open personal accounts for clients and enrolment to digital banking within established benchmark contributing to achievement of business Client Service Commitments and Service Level Agreements

• Perform post verification activities for the Roytrin product, client record amendments and accounts

• Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to return work to submitter to be rectified

• Process non-financial activities on (T24 , FCIS and RIBS)

• Expected to process work volumes as measured through established service quality standards (e.g. Service Level Agreements)

• Solid understanding and able to navigate through a variety of bank applications to complete incoming work

• Ensure daily completion of tracking worksheets to enable monthly compilation

• Assistance with other team functions as required

What do you need to succeed?

Must have: 

• Bank's minimum entry requirements, 5 O'Level passes including English and Mathematics

• Sound business knowledge including service and operations

• Very strong client first orientation

• Ability to perform in a fast-paced highly dynamic and interactive processing environment

• Exposure to relevant bank technology

• Ability to manage highly demanding situations under rigid timelines

Nice to have: 

• Certificate in Management (e.g. ABE certification)

• Exposure to relevant bank technology

Working Conditions

• Fast-paced, highly dynamic and interactive processing environment

• At times the role requires the ability to manage highly demanding situations under rigid timelines

• This role performs activities that support all jurisdictions in the Caribbean and may be required to work during TT specific Bank Holidays to ensure support to the wider Caribbean

What's in it for you? 

We thrive on the challenge to be the best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and our communities prosper. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual. 

• Work in a dynamic and collaborative team

• Opportunity to do challenging work

• Leaders that support your development