At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated Account Resolution Manager to join our Finance Operations team.
In this role, you will be responsible for leading a team of Account Resolutions Associates to resolve customer disputes impacting Accounts Receivable, ensuring accuracy, policy compliance, and the acceleration of cash collection.
You will join a collaborative and results-driven team focused on removing payment barriers and delivering a high-quality customer experience through operational excellence.
Lead and develop a high-performing team of Account Resolutions Associates by setting clear performance expectations, conducting regular coaching sessions, and managing workload distribution to meet Service Level Agreements
Collaborate with Collections, Billing, and Customer Service leadership to prioritize disputes for strategic accounts and remove bottlenecks that hinder the end-to-end payment process.
Ensure strict compliance with dispute management policies, financial controls, and organizational standards to drive measurable improvements in Accounts Receivable aging and Days Sales Outstanding.
4+ years of experience in Accounts Receivable, Dispute Resolution, Billing, or Collections, including at least 3 years in a people management or leadership capacity.
Strong knowledge of financial operations, including credit processes and Enterprise Resource Planning systems such as Oracle, as well as case management tools like Salesforce or ServiceNow.
Proven ability in data analysis to drive performance, stakeholder management, and fostering a culture of accountability and continuous improvement.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, and C1 Level English Fluency
Competitive compensation and benefits aligned with the experience.
Comprehensive health, wellness, and retirement plans
Flexible work options to support work-life balance.
Opportunities for continuous learning and professional growth.
If you are a proactive problem solver ready to lead a dynamic finance team, we want to hear from you. Apply today to join the Iron Mountain team!
Category: Customer Support