At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated Account Resolutions Associate to join our Finance team. In this role, you will be responsible for managing and resolving customer disputes that impact Accounts Receivable (AR) to ensure financial accuracy and a positive customer experience.
Our team works cross-functionally with Billing, Sales, and Operations to investigate and resolve disputes efficiently, directly contributing to the reduction of outstanding debt and improving our Days Sales Outstanding (DSO).
Manage and resolve assigned customer dispute cases from receipt through to closure, executing approved actions such as credits, rebills, or adjustments to ensure timely Accounts Receivable (AR) reconciliation.
Collaborate with internal stakeholders, including Sales and Operations, to investigate billing or contractual disputes and gather the necessary documentation to determine dispute validity.
Ensure compliance with internal controls, financial policies, and audit requirements while meeting established Service Level Agreements (SLAs) to prevent aging debt.
1 year of experience in Customer Service, Accounts Receivable (AR), Billing, Dispute Resolution, or Collections.
Strong knowledge of billing processes and proficiency in Enterprise Resource Planning (ERP) systems, such as Oracle or SAP, along with Microsoft Excel or Google Suite.
Proven ability in analytical problem-solving and stakeholder management to identify recurring dispute drivers and improve resolution cycle times.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (preferred), and fluency in English (C1 Level).
Competitive compensation and benefits aligned with your experience.
Comprehensive health, wellness, and retirement plans.
Flexible work options to support a healthy work-life balance.
Generous paid time off and holiday schedule.
Opportunities for continuous learning and professional growth within a global finance environment.