At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated Account Resolutions Associate to join our Global Finance Services team.
Resolve Customer Disputes: Manage assigned dispute cases from receipt through resolution by investigating billing, pricing, and service issues to ensure timely closure and prevent AR aging.
Collaborate Cross-Functionally: Work closely with Collections Associates, Sales, and Operations to prioritize payment-blocking disputes and gather necessary documentation for validation.
Maintain Financial Compliance: Execute approved credits, rebills, or adjustments while ensuring all actions align with organizational standards, internal controls, and audit requirements.
Professional Experience: At least 1 year of experience in Customer Service, Accounts Receivable (AR), Billing, Dispute Resolution, or Collections, preferably within a shared services environment.
Technical Expertise: Strong knowledge of billing processes and proficiency in Enterprise Resource Planning (ERP) systems such as Oracle or SAP, along with Google Suite or Microsoft Excel.
Core Competencies: Proven ability in analytical problem-solving and effective stakeholder management to balance financial policies with a customer-focused mindset.
Language & Education: Fluency in English (C1 Level) and a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Competitive compensation and benefits aligned with your experience.
Comprehensive health, wellness, and retirement plans.
"Ready to help us solve financial challenges and enhance our customers' experience? Apply today and scale new heights with Iron Mountain!"
Category: Customer Support