Account & Relationship Manager

As a global provider of expert information, software and services, Wolters Kluwer makes professionals work better and solve complex problems with confidence in an ever-changing world.  Every day, our customers face decisive moments that impact the lives of millions of people and shape tomorrow’s society.

The Legal Software business unit, part of Legal & Regulatory division, commits to ‘deliver deep impact when it matters most’ by supplying lawyers and legal professionals across Europe with innovative workflow solutions. Today, more than 150,000 legal professionals use our software daily to improve their efficiency and performance, reduce risk, and make critical decisions.

We work side-by-side with our customers to continuously improve our software solutions, as a trusted partner. Through this focus on innovation and customer success, we have become a leading legal tech provider in Europe in just a few years.

With a highly diverse team of more than 350 employees across Europe, we strive to create an inclusive culture where our talented employees are our greatest strength. We like inspiring each other, encouraging each other, and working closely together across borders, and have a true entrepreneurial spirit.  

We believe that with the right people, processes, and technology you can create a path to excellence and turn the ordinary into the extraordinary.

Join us in the fast-moving world of legal tech, delivering state-of-the-art solutions to top-tier global companies. Work with your international client portfolio to help understand how they can best deliver value to their organization using modern legal tech platform solutions. Support us in developing an active and engaged client community. 

Main Tasks

• Develop and maintain a sales pipeline of opportunities to achieve sales objectives via prospecting and account management
• Develop sales strategy for assigned accounts and successfully manage deals through the entire sales cycle
• Communicate with international customers with regards to any account problems and discuss customer concerns and suggestions
• Negotiate service/product terms with customers in line with guidelines
• Report suggestions to and develop solutions with sales, order processing, and customer support team
• May handle add-on sales for clients
• Travel to and attend conferences, events and customer meetings as required
• Create, without support, and consistently high-quality proposals which always mirror the right value proposition
• Delivery of presentations solutions to a broad audience, clearly submitting ideas, concepts, and solutions to the customer. Proof the value of the solution, by showing how our software helps the prospect and clients in solving their challenges.
• Effective Planning and Organizing of own work

Competencies

• Strong qualification skills, able to quickly identify relevant business challenges and effectively position relevant solutions
• Strong organizer of own work
• Able to speak with different levels of the company (from Company Secretary, General Counsel, Legal Counsel to CEO/CFO)
• Empathic, open to listening what people are telling
• Solid understanding of business, financials, products/services and the market, preferably with a reputation for providing a level of expert knowledge within your industry
• Excellent communication (both written & oral) and presentation skills.
• Ability to manage own territory/account and monitor resources accordingly

Requirements

• 5+ years working in Account Management or Sales or other equivalent experience (ideally in sales of services or software solutions)
• Knowledge of the legal sector is a real plus
• Master’s Degree or equivalent relevant experience
• Serving clients from our Bois-Colombes office
• Native French speaking and fluent in English
• Excellent knowledge of the English language, both written and spoken

Personality

• Empathetic – deeply understand the goals, drivers, and needs of clients
• Service-oriented
• Strategic
• Excellent listening and consultative skills
• Proactive and Self-Driven
• Excellent communicator
• Capacity to handle high level relationships
• Organized

What we offer

• You will be part of a thriving and growing business
• You will be able to work with best-in-class software solutions, actively driving forward the digital transformation of our clients.
• The ability to be part of a close-knit, international, supportive team, working in a fun environment, who are passionate about Technology and Innovation.
• You will join a global company that attaches great importance to your well-being with global flex policies, well-being programs, and dedicated learning programs.
• Hybrid work that allows you to work from home and the office
• Wolters Kluwer is also an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.