.Summary
We are seeking a dynamic and data-driven Renewal Account Manager to join our Clinical Effectiveness team in Brazil. This role is responsible for driving customer retention and revenue growth across hospitals, health systems, and medical schools. The ideal candidate will strengthen long-term relationships with key stakeholders, ensuring high satisfaction and continuous value realization from our Clinical Effectiveness portfolio (UpToDate, Lexidrug, and Medi-Span).
This position requires a consultative sales approach, combining business acumen, clinical understanding, and data insights to identify opportunities for renewal, expansion, and optimization.
The territory will be the North and Northeast of Brazil.
This role will be responsible for managing a regional customer portfolio across the North and Northeast of Brazil, requiring strong commercial presence and territory knowledge. The position also demands the ability to extract and interpret insights from multiple internal data sources (CRM, usage analytics, finance dashboards, and customer success systems) to support evidence-based decision making and planning across accounts
Key Responsibilities
Customer Retention and Growth
Manage the full renewal cycle within assigned accounts, ensuring timely contract closures, account growth, and minimal attrition.
Develop and maintain Strategic Account Plans for key customers, mapping internal stakeholders, identifying risks and opportunities, defining growth strategies, and building measurable renewal and expansion tactics for each strategic account
Support customers in implementing usage and engagement strategies to maximize product value and adoption.
Develop and maintain Strategic Account Plans for key customers, mapping internal stakeholders, identifying risks and opportunities, defining growth strategies, and building measurable renewal and expansion tactics for each strategic account
Relationship Management
Build and maintain strong relationships with decision makers, including CMOs, CMIOs, librarians, and academic coordinators.
Serve as the main post-sales point of contact for assigned clients, addressing feedback and ensuring satisfaction.
Market & Opportunity Development
Identify new business opportunities through data analysis, networking, and market intelligence.
Understand hospital workflows and performance metrics to propose tailored value propositions aligned with clinical and financial outcomes.
Operational Excellence
Maintain accurate CRM data (Salesforce) including forecasting, activity tracking, and pipeline management.
Collaborate closely with the New Business and Renewal Account Management teams to ensure smooth handovers and long-term client success.
Deliver product demonstrations and presentations that clearly link our solutions to measurable clinical and financial impact.
Leverage internal data systems and cross-functional inputs (Marketing, Customer Success, Clinical Teams, Finance, and Operations) to continuously assess account performance, prioritize engagement actions, and guide renewal strategy.
Qualifications
Minimum of 5 years of proven B2B sales experience, ideally with services (clinical consulting, healthcare education and diagnostic services), software (EHR – Electronic Health Records, CDSS – Clinical Decision Support Systems) or complex medical solutions (drug databases, medical devices and other health IT platforms).
Proven ability to manage complex sales cycles and renewals with hospitals or academic institutions.
Demonstrated ability to engage with stakeholders at all levels, including the C-suite.
Strong ability to understand clinical workflows and hospital performance indicators (e.g., Length of Stay [LOS], readmissions, drug utilization, among others), identifying pain points and opportunities for improvement. The candidate must be capable of translating this knowledge into compelling value propositions that clearly demonstrate how our solutions can contribute to better patient outcomes, cost reduction, and improved operational efficiency.
Fluent in Portuguese and English (written and spoken).
Proficient in Microsoft Office tools and CRM systems (preferably Salesforce).
Excellent presentation, communication, and interpersonal skills.
Organized, proactive, and results-oriented professional, passionate about improving healthcare outcomes.
Bachelor's degree required; degrees in Pharmacy, Medicine, Nursing, or Health Sciences are preferred.
Regional knowledge and willingness to travel up to 40% of the time within the North and Northeast of Brazil, actively covering assigned accounts across the territory.
Experience with the public sector is a strong plus.
Why Join Wolters Kluwer Health?
At Wolters Kluwer Health’s Clinical Effectiveness division, you’ll be part of a fast growing, innovation-driven team that’s transforming healthcare through trusted information and technology.
Our flagship solutions (UpToDate, Lexidrug, Medi-Span) empower more than 3 million clinicians across 190+ countries to make better decisions at the point of care. With over 100 independent studies showing improvements in patient outcomes, reduced complications, and shorter hospital stays, our mission is clear: help healthcare professionals deliver safer, smarter, and more effective care to millions of patients every day.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.