Account Partnership - Specialist

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Services 206

Pay Range: $21.97 - $31.87

Job Description

The Account Partnership – Specialist is responsible for billing and invoicing processes for non-standard or complex third-party sponsorship programs. They will support new and continuing students who are enrolling at the university from one of our direct bill partners. The Specialist will serve as a liaison between students, sponsors, and the university to receive timely payments. They will ensure compliance with university, state, and federal regulations along with standard accounting principles. The role supports student retention, graduation, and student satisfaction goals.

 

About the Role:

The Account Partnership – Specialist is responsible for billing and invoicing processes for non-standard or complex third-party sponsorship programs.  They will support new and continuing students who are enrolling at the university from one of our direct bill partners.  The Specialist will serve as a liaison between students, sponsors, and the university to receive timely payments.  They will ensure compliance with university, state, and federal regulations along with standard accounting principles.  The role supports student retention, graduation, and student satisfaction goals.

What You’ll Do:

• Support billing and invoicing processes for non-standard or complex third-party sponsorship programs.
• Responsible for tracking and preparing student invoices, while adhering to university deadlines and policies.
• Research and troubleshoot time sensitive issues.
• Manage internal and external communication regarding sponsorship letters, tuition payments, and account balances.
• Maintain appropriate and timely communication with stakeholders within the Customer Relationship Management system.
• Work closely with various stakeholders on escalated student account issues.
• Communicate with vendors and other third-party affiliates to reconcile and coordinate the student’s account.
• Ensure efficiency and accuracy of records.
• Adhere to compliance with university, state, and federal regulations and procedures.
• Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities You’ll Need to be Successful:

• Highly detail, deadline oriented, and organized.
• Experience working with third-party sponsorship or employer tuition assistance programs.
• Ability to troubleshoot student account discrepancies and billing issues.
• Experience working with spreadsheets and reviewing billing data (Excel filtering, pivot tables, etc.).
• Strong organizational skills for managing high-volume cases processing.
• Ability to escalate complex vendor or billing issues appropriately.
• Experience in collaborating across departments (Financial Services, Admissions, Student Accounts, Program Mentors, and Enrollment Counselors).
• Strong interpersonal and communication skills.
• Ability to think critically and use data to make informed decisions.
• Excellent analytical, computational, and mathematical abilities.
• High level of integrity and trustworthiness.
• Accuracy and exceptional attention to detail and an aptitude for numbers.
• Well organized, with the ability to perform record-keeping tasks with a high level of accuracy.
• Strong understanding of accounting theory, practices, and procedures.
• Strong work ethic and problem-solving skills.
• Excellent written and oral communication skills.
• Proficient working knowledge of Microsoft Office applications.
• Ability to act and operate independently with direction from manager.
• Strong working knowledge of general accounting, and federal financial aid regulations rules and procedures.
• Strong working knowledge of FERPA regulations rules and procedures.
• Intermediate to Advanced knowledge of Excel (pivot tables, vlookups, filtering, etc).

Minimum Requirements:

• Associate’s degree
• 1 year of experience in a student accounts, finance, or accounting role, preferably within a higher education setting
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements - 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Requirements:

• Bachelor's Degree
• Experience with student information systems (e.g., Banner) and federal aid experience
   

Why Join WGU?

• You will be part of a growing, diverse, inclusive workforce, committed to creating pathways to a better life for our students by expanding access to education for everyone.
• We provide comprehensive dental, vision, and medical benefits, with paid time off, parental leave, and inclusive family forming benefits.
• We offer generous retirement and HSA company contributions.
• You will also have opportunity for continuous learning! Employees and their families receive discounted undergraduate and graduate WGU tuition.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.