Account & Onboarding Operations

Account & Onboarding Manager

Location: Remote / Hybrid
Type: Full-Time

About the Role

We’re searching for an early-career person to serve as our Account & Onboarding Manager.

The ideal person loves working directly with customers and guiding partners through high-impact onboarding experiences. In this role, you’ll support a diverse portfolio of users who rely on our platform day-to-day, while also leading structured onboarding programs for new partners joining our ecosystem.

You’ll be stepping into a high-velocity startup backed by world-class talent and investors, operating at the intersection of AI, automation, and operational excellence. You’ll play a critical role in shaping how customers experience our product from day one.

What You’ll Do

Account Management

• Build genuine, trust-centered relationships with customers and act as their go-to resource.
• Lead ongoing touchpoints, proactively flag issues, and offer performance insights.
• Advocate for customers internally by surfacing product feedback and opportunities.
• Help customers adopt new features and get the most out of our platform.
• Coordinate cross-functionally to resolve questions quickly and effectively.

Partner Onboarding

• Own the end-to-end onboarding experience for newly signed partners.
• Translate complex workflows into simple, actionable steps.
• Ensure each partner reaches activation smoothly, confidently, and on schedule.
• Create repeatable playbooks and continuously refine onboarding processes.
• Serve as the bridge between product, support, and operations during setup.

What You’ll Bring

• Experience in account management, onboarding, customer success, operations, or a similar customer-facing role.
• Excellent communication skills and an instinct for solving problems quickly.
• Ability to manage multiple projects in a fast-paced, evolving environment.
• A service-minded approach paired with strong organizational habits.
• Comfort working across teams and navigating ambiguity with confidence.
• Bonus: experience in tech, AI, automation, or early-stage startups.

This role is designed to be a launchpad. You’ll gain hands-on experience across customer experience, sales, operations, partner strategy, and the internal mechanics of a rapidly scaling AI company. You’ll work directly with industry-leading operators—and alongside founders and investors who’ve built category-defining companies—giving you a front-row seat to how high-growth startups truly run.
If your long-term goal is to grow into Sales, Operations, Growth, GTM, or Strategy, this role is one of the fastest, most immersive ways to get there.

Why Join Us

• Be part of a hyper-growth AI startup with an ambitious vision and a world-class team.
• Take ownership, influence key processes, and make meaningful impact from day one.
• Access to top-tier mentorship and opportunities for rapid advancement.
• Competitive compensation, strong culture, and significant room for personal growth.

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