ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries generating more than 11.8 billion euros in revenue with around 46,000 employees across 50 countries around the globe. We’re looking for an Account Manager in our Medical Technology (Ophthalmology) division to join our team in Johannesburg, Randburg.
Your Role
The Account Manager Contributes to the achievement of annual revenue and profit targets by implementing the branding and promotional strategies. Build and maintain customer relationships to achieve maximum customer satisfaction and retention of customer accounts or prospects to sell in a defined varied category of company products, services and solutions within a designated geography or industry. Consults customers with a very high level of consultancy needs, queries and complaints; record and manage direct customer feedback. Focuses on meeting personal sales targets, new business development, and troubleshooting specific customer problems. Continuously monitors market trends, very high intensity of sales negotiations.
Proactively seek out new sales opportunities and follow up on leads provided.
Identify potential customers and present product/service offerings to meet their needs.
Build and maintain strong relationships with existing and potential customers. Provide excellent customer service and support to ensure customer satisfaction and loyalty.
Develop a deep understanding of our products/services and effectively communicate their features, benefits, and value proposition to customers.
Stay informed about market trends, competitor activities, and industry developments. Use market insights to identify opportunities for growth and stay ahead of the competition.
Keep accurate records of sales activities, including customer interactions, sales calls, and sales pipeline status.
Ensure compliance with company policies, procedures, and industry regulations.
Work closely with other members of the sales team, as well as with marketing, customer service, and other departments, to achieve company objectives and provide seamless customer experience.
Provide support to the ZEISS Cataract and Posterior portfolio in South Africa on all OPT related consumables.
Support Key Opinion leaders in cataract and retinal surgery field.
Prepare activity schedules, activity reports, prospect lists (CRM)
Visit clients based in Gauteng, Northwest, Limpopo, Mpumalanga
Sell products / Close deals
Promote products to (prospective) clients
Arrange contract and payment details with client
Find and contact potential new customers
Build relationships with customers
Arrange demonstrations / presentations
Handle clients’ queries in oral and / or written form
Update records
Arrange quotations
Provide continuous feedback to Head of Segment
Keep sales records
Attend conferences / exhibitions
Keep track of competitors
Meet sales targets
Conduct in-service product train with customers
Align inventory levels to market requirements
Conduct and attend product related workshops, congresses, roadshows, conferences, etc
Align with Marketing Manager that marketing material for products is current and available
Present market related data for budgeting and assist actively in the budgeting process
Conduct regular stock stakes at customers on consignment stock insuring inventory is accurate and consolidated
Keep current records on competitive products
ZEISS ambassador
Your Profile
You must have:
Bachelor's degree in business administration, marketing, or related field
3- 5 years professional experience in Medical Sales, ideally in the area of Ophthalmology
Valid driver’s license, own reliable car,
Previous experience in sales, preferably in a B2B or B2C environment.
Proficiency in Microsoft Office and Salesforce software
Knowledge and experience in the theatre environment.
Excellent knowledge of the Ophthalmology market in the region.
Excellent communication, negotiation, and interpersonal skills
Strong organizational and time management skills
Ability to work independently and as part of a team.
Presentation skills
Argumentation & persuasion techniques
Ability to work independently and as part of a team.
Attention to detail
Strategic thought and action
Performance orientation
proactive
convincing
trustworthy
approachable
credible
Initiative
Supportive orientation
Problem solving & decision-making skills
Excellent verbal and written Communication skills as well as excellent listening skills
Customer service orientated
Analytical
Integrity
Innovation/ be innovative
Your Benefits
As an employee at ZEISS, we have amazing benefits to offer you, including:
Basic Salary, Quarterly Variable Incentive, Pension Fund Contribution, Medical Aid Benefit
The opportunity to work in a global Meditech company with cutting-edge technology.
A supportive and collaborative team environment.
Training and development opportunities to grow within the role
Your ZEISS Recruiting Team:
Maite Nomthandaso Makgai, Thema Masoga