Account Manager (ZA-based)

At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of  higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. 

What We’re Looking For:

The Account Manager (or Growth Account Manager) is a commercially-driven role designed to nurture and expand our high-volume "Bronze" client segment. You will act as the primary point of contact for a dedicated book of business, balancing proactive relationship management with a sharp focus on revenue growth. Your mission is twofold: to ensure high retention through seamless renewals and to identify opportunities for account expansion via upsells and cross-sells. This is a fast-paced, high-impact position perfect for a motivated professional looking to master the art of account management. The role is client facing and may require regional travel. 

Responsibilities Include, But Are Not Limited To:

• Revenue Ownership: Meet or exceed annual target for renewals and expansion revenue (upsells) within your assigned book of business. 
• Annual revenue expectations between $500,000 - $800,000. 
• Average account size: $15,000.
• Contract & Opportunity Management: Manage the end-to-end renewal process, from initial outreach and negotiation to the final execution of contracts. This includes: 
• Proactive Retention: Monitor account health and engagement metrics to identify "at-risk" customers early, executing save-strategies to minimize churn.
• Expansion Identification: Conduct regular commercial "check-ins" to uncover business needs.
• Relationship Advocacy: Act as the voice of the customer internally, ensuring that smaller accounts still receive high-quality service and that their feedback reaches the product team.
• Pipeline Accuracy: Maintain a clean and up-to-date CRM (Salesforce), ensuring all forecasts, activity logs, and deal stages are accurately documented.
• Process Efficiency: Utilize automation and scaled communication tools to effectively manage a high volume of accounts without sacrificing the personal touch.

Things That Should Be In Your Background:

• 3 - 4  year business related qualification
• 5+ Years account management or business development experience in a B2B environment - preferably SAAS technologies; IT; or online education
• Experience dealing with, and successfully, influencing high senior executives
• Ability to multitask, manage projects and work under pressure
• Excellent interpersonal, leadership, negotiation skills and creativity
• New business development experience; or Account Management experience
• Excellent verbal and written communication skills
• Basic data analysis skills
• Willingness to travel internationally & domestically
• Drivers license

Working Conditions:

• The Account Manager may be required to travel - traveling is predominantly domestic with potential international traveling dependent on demand and opportunity.  This is discretionary and approved by the SVP, Enterprise Sales.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide millions of learners and counting with access to world-class higher education, then join us – and do work that makes a difference.

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. 

About 2U

2U partners with the world's top universities and companies to develop and deliver education programs that accelerate careers and transform lives. Through partnerships with the world’s leading colleges, universities, and companies, 2U delivers thousands of online programs to millions of learners worldwide on edX, its global learning platform. From executive education and professional credentialing to master’s degree programs and free, open courses, 2U transforms how top institutions deliver workforce-aligned online education, enabling professionals to advance without pausing their careers. Learn more at 2U.com.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.