It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Why Ingram Micro?
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
Our Account Manager is responsible for:
The pro-active calls with B2B customers from the IT industry in order to close deals/ increase revenue
Maintaining accurate customer master record including licenses, software and service contract expiration dates; shipping address; updating customer contact information in the CRM or other available tools required by the business
Managing areas of focus to meet set targets and with regard to maintaining the existing customer base and revenue.
Answering customer inquiries via e-mail or phone calls to fulfill requests for information and resolution of basic/standard issues or sales inputs within the defined SLA.
Managing relationships with designated contacts (i.e. purchasing agents) in efforts to grow sales and maintain a business partnership
About you:
We are looking for someone:
Positive!
Highly motivated
Open-minded
Who also has:
Fluency in French and English
Bachelor’s degree
Previous sales/customer service experience will be considered as an advantage
Knowledge of professional, effective telephone techniques and customer care.
Good knowledge of IT products
Moderate knowledge of Excel and Word required.
Excellent communication skills: written and verbal required.
Ability to work as a team member and partner effectively with others
Proactive attitude
What we have for you:
Competitive salary & Bonus system? – Yes, of course!
Additional health insurance & life insurance? – A very good one, by the way.
Food vouchers & Transport Allowance? – Absolutely!
Well-being Program & Multisport card? – We care about our health, so yes!
Referral and baby bonus? – No doubt about it.
Paid holiday days increasing in time? – Of course.
Company discounts, that are actually usable? – You bet!
Language courses? – Yes, you can easily upgrade your work language with us!
Free access to LinkedIn Learning Platform? – Yes, yes, yes.
Many trainings and academies, including opportunity for ACCA certification? – Obviously.
Great career growth and development opportunities? – Let’s see… Yes!
Hybrid type of work? – Absolutely!
Recognition awards? – Of course.
Trending social media accounts (TikTok, Instagram, Facebook etc.)? – go and check for yourself
Modern office space with free coffee and hot beverages? – And the coffee is actually good!
Interested? We thought so – apply now.
*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.
#LI-Hybrid #LI-NB2 #IngramMicroBulgaria