Job Summary
What is the focus of the role?
As a TBTC Account Manager, you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow your TBTC and Telstra’s revenue across our business customer portfolios.
Role Location: Toowoomba (On-site)
About the role:
As an Account Manager, you apply your excellent relationship building and organisational skills to deliver the following responsibilities:
Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.
Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
Meet individual and team sales and performance KPIs
Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions
Identify areas of improvement and actively embrace change and technology to better support our business customers
About you:
End‑to‑end sales experience, ideally within a customer‑centric or consultative environment.
Experience using systems and CRM platforms to manage relationships, pipelines and performance.
Demonstrated commitment to relationship building and working in partnership with key stakeholders.
Excellent communicator with strong interpersonal, engagement and presentation skills who can present to executives.
Strategic thinker who can adapt to change.
Able to make an impact on the TBTCs performance and team engagement and culture
Show initiative, embrace and adopt new technology and methodologies that can positively impact customer experience.
Strong collaboration and teamwork capabilities, with a focus on shared success.
A growth mindset, with a passion for learning, development and continuous improvement.
Excellent listening skills, with the ability to understand customer and stakeholder needs.
Demonstrated relationship and stakeholder management experience across diverse groups.
Please attach your resume/cv when applying to allow for a more thorough review of your qualifications and experience.