Account Manager (Territory Engagement and Operations Manager)
Location: Belfast
*Closing date 15th May*
About Axiom:
Axiom is where legal teams go to find the right talent for everything from routine in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees they don’t need, or turning to a low-cost agency that can’t meet their quality standards. At the same time, top lawyers want to work on challenging legal matters, but they want more control over how, when, and where they practice. Both are forced compromises that no one should have to make. Axiom shares and meets the higher standards of its clients and lawyers, with our “work smarter, adapt faster, go further” approach – connecting growing mid-market and Fortune 500 companies with the world’s deepest bench of experienced, specialized legal talent.
About the role
The Engagement and Operations Manager will play a critical role in a focused Territory. You will work in close contact with the Territory Leader to retain and expand revenue, solve operational problems, and complete necessary sales tasks which are critical to drive strategic growth and ensure successful client outcomes. You will be required to deliver timely solutions to a range of operational tasks and will be expected to be able to take on more complex engagement management conversations with legal talent. You may also assist with client conversations and a range of other tasks as directed by the Territory Leader.
Responsibilities;
Specifically, this role will:
- Focus on effective engagement management at accounts directed by the Territory Leader which will include managing the legal talent and, where determined appropriate, the client.
- Creating community at clients between legal talent and raising insights from engagement management with the Territory Leader and the wider sales team.
- Ensure successful completion of engagements and in partnership with other teams (Talent Success & Sales) resolution of Talent and Operational issues.
- Work closely with Business Operations and Billing teams to ensure that matters are quickly and effectively resolved.
- Drive expansion at the accounts which you support in partnership with the Territories Account Executives. You will, through your relationships with legal talent and clients (where applicable) uncover new avenues of potential work. This will include making sure that you gather information from legal talent about their clients
- Support the Territory Leader on all operational matters which will include but will not be limited to book of business management, variance reporting, start and end dates of engagements, preparation for internal and external meetings, and all aspects of operational management of the practice.
- Work closely with the Business Operations team to ensure the smooth running of the operational elements of the Account (correct billing etc.).
- Work with Axiom’s Talent teams to quickly remedy any Lawyer issues impacting engagements within your Territory.
- Work closely with internal stakeholders to complete any audits or third-party risk management questionnaires requested by clients.
- Achieve AI adoption and improvements within the teams under the direction and control of the Territory Leaders, will include adoption of tools including Gong and SID and others available to the wider Commercial team.
- Work closely with Team Talent to ensure that there’s cross collaboration of ideas and updates of relevance.
- Operate within a collaborative environment with highly motivated account teammates and interact with many other matrixed parts of the business.
About you
- You will have flexibility to work US hours, with occasional availability outside of standard schedules
- You will have at least 1+ years of experience in client development, account management, client success, sales, or recruitment within a professional services environment (ideally B2B)
- Strong analytical skills, with experience working with data and reporting to inform decisions
- Exceptional attention to detail and a highly organised, process-driven approach
- Demonstrated strengths in sales, client engagement, and relationship management
- A sense of ownership, with the ability to manage and grow accounts effectively
- The ability to articulate and execute account expansion strategies that drive predictable revenue growth
- Comfort operating in a fast-paced, high-volume environment with competing priorities
- You will be a high-impact communicator who understands how to engage and influence executive-level stakeholders
- You will thrive both independently and within highly collaborative, matrixed team environments.
- You will have an undergraduate degree or equivalent
- You are legally eligible to work in the UK
Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will attempt to provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in the application process. To request an accommodation to complete the application form, please contact us at benefits@axiomlaw.com and include “Applicant Accommodation” in the subject line.