As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their portfolio of FIS products and services. The TAM collaborates closely with client-assigned teams to deliver seamless and proactive technical engagement.
About the team:
The Technical Account Manager (TAM) is a part of the Client Support organization and will act as clients’ cross-product technical expert. This includes developing a deep knowledge of the client, their product portfolio, and technical environment to enable the TAM and FIS broadly to address client’s technical issues quickly.
What you will be doing:
Act as clients’ cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack
Develop relationships with key technical client stakeholders
Proactively identify technical issues and develop client-specific remediation plans, in conjunction with cross-functional stakeholders
Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2,SDM) including review and enhancement of root cause analysis prior to client delivery
Assist in coordinated resolution of cross-departmental technical challenges to facilitate clients’ successful and expanding utilization of FIS solutions
Collaborate with cross-functional teams (e.g. development) to implement tailor-made solutions
Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success
Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients
What you will need:
5+ years of experience in a TAM, production operations, solution engineering, sales engineering, or integration consulting role in an enterprise technology context
Bachelor’s degree; preference for relevant previous experience in financial technology services
Experience effectively communicating complex features and technical systems in detail
Proven record of relationship management skills with ability to communicate with technical and non-technical audiences (e.g., clear, concise and professional)
Knowledge of financial and payments industry, including market trends, challenges, and opportunities
Growth mindset with the ability to collaborate across functions e.g., sales, marketing, services to drive optimal client results
What we offer you:
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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