Account Manager

Account Manager

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

About the Role

An Account Manager has a passion for building relationships and retaining customers. Account Managers will be responsible for managing customers within their territory and will be heavily experienced in customer communication, managing accounts, and cross-selling Solera products and services. The AM must be able to plan and execute daily and weekly, required activities. You will also be adept at multi-tasking, working within a team and other departments that drive successful business outcomes for the customer and for Solera.  This role must be comfortable using and/or learning new technology or other communication and automation tools.  The ideal candidate is goal-oriented, dedicated, and maintains a positive, can-do attitude. You are open minded and adept to change; you must be comfortable working in a fast-paced, evolving environment. Must be a strategic thinker and have experience forecasting and growing a territory.

What You Will Do

• Implement customer analysis to identify trends and opportunities to generate revenue.
• Create positive relationships with clients to help build the customer base.
• Monitor and maintain customer satisfaction ratings.
• Manage customer communications relating to new products and services.
• Reinforce customer loyalty.
• Leverage social media to engage with customers.
• Building and maintaining profitable relationships with key customers.
• Full knowledge and understanding of the competition to strategize accordingly.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Meeting with managers in the organization to plan strategically.
• Understanding key customer individual needs and addressing these in a timely manner.

What It You Will Bring

• Bachelor's degree preferred, but not required.
• 3+ years’ experience working in an Account Management environment
• Strong analytical skill set: experience working with Salesforce and ChurnZero is a plus.
• Ability to be a team player and perform in a fast-paced, quota-driven environment.
• Strong prospecting skills and ability to generate leads within an assigned territory. 
• Excellent verbal, written and interpersonal communication skills.
• Strong negotiation and cross-selling skills focusing on product value and adoption.
• Experience with customer escalations and conflict resolution.
• Strong articulation, organization, and presentation skills.
• Passionate about working with customers and delivering a great customer experience.