Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Account Manager is responsible for driving customer retention and revenue growth through proactive relationship management and sales. This role centers on supporting existing Goldstar customers by ensuring satisfaction, encouraging reorders, and identifying opportunities for additional product adoption. As the primary point of contact for assigned accounts, the Account Manager will balance customer advocacy with achieving defined sales and KPI targets.
What You’ll Do
- Build and maintain strong, long-term relationships with assigned customers to drive retention and loyalty.
- Proactively manage reorder cycles, ensuring customers have the devices they need while identifying opportunities for upselling and cross-selling additional Goldstar products.
- Consistently achieve monthly KPI and sales targets, including retention, reorder volume, and revenue growth.
- Conduct regular account reviews, training, and product demonstrations to uncover evolving customer needs.
- Act as a trusted advisor, ensuring a high-quality customer experience and quick resolution of inquiries or issues.
- Partner with internal teams (Sales, Marketing, Product, Support) to ensure customer requirements are met and feedback is shared to improve offerings.
- Track sales activity and customer engagement using CRM tools, providing accurate forecasts and reporting.
- Stay informed on industry trends, competitor activity, and market developments that may impact customer needs or present opportunities.
What You’ll Bring
- Bachelor’s degree in Business, Sales, Marketing, or related field (or equivalent experience).
- Proven track record in account management, inside sales, or customer success, with experience meeting or exceeding sales quotas.
- Strong communication, presentation, and interpersonal skills with the ability to influence and build trust.
- Demonstrated success in driving customer retention and expanding accounts through upselling or cross-selling.
- Highly organized and self-motivated, with the ability to manage multiple accounts and priorities simultaneously.
- Proficiency with CRM systems (preferably SalesForce) and Microsoft Office Suite.
- Knowledge of the automotive or related technology industries preferred.
- Bilingual fluency in English and Spanish is required; proficiency in French or additional languages is a plus.