Account Manager, Premium Services

JOB SUMMARY: The primary responsibility of the Account Manager, Premium Services is to oversee the ideation,
implementation, and activation of assigned premium spaces strengthening relationships in the process by
providing excellent customer service to account holders. The goal shall be to provide value and unique experiences
for each account while also supporting team profitability and marketing goals. Working closely with all members of
the premium sales and service team, this position will also play an active execution role in various initiatives to
further new business development and renewal efforts of the entire partnership sales and premium seating teams.

DUTIES AND RESPONSIBILITIES: 

Strengthen and grow relationships with premium clientele:
 Develop and provide world-class customer service programs to premium clients
 Implement an ongoing best-in-class service program and processes
 Implement ongoing touchpoint cadence focused on in-person interactions with premium
clients
 Maintain accurate and thorough notes and records within internal systems including
Dynamics 365 and Archtics
 Assist with premium account holder requests and event service for Broncos and non-
Broncos events

Successfully execute premium hospitality campaigns: 
 Ideate and execute premium events calendar and engagement program
 Proactively engage and sell premium products to existing clients with expiring contracts
 Actively participate in new business campaigns by proactively selling new premium products
for Broncos and non-Broncos events
 Actively participate in and support cross department initiatives including communication,
events, added value opportunities, gifting, etc.
 Identify revenue growth opportunities for assigned premium account base and new
prospects

Ensure best-in-class execution and coordination across departments:
 Ensure all premium products are thoroughly prepared for stadium events including Broncos
and non-Broncos events
 Work closely with other departments within organization on premium related programs
including marketing, game day entertainment, finance, community development, public
relations, stadium operations, ticket sales and operations, football operations, etc.
 Retain, organize and maintain current and historical agreements and contractual documents
for assigned client base
 Coordinate billing, invoicing, and reconciliation for assigned premium accounts
 Distribution of tickets, parking, etc. assigned premium accounts.

Contribute to department and organizational initiatives:
 All other duties set forth by leadership

MINIMUM REQUIREMENTS:

 Bachelor’s Degree
 3+ years ticket sales or service experience within the sports, entertainment, or hospitality industry.
 Ability to work all Denver Broncos games, stadium events, nights and weekends, plus other initiatives, and
events as designated

PREFFERED SKILLS AND ABILITY

 Proven track record of generating revenue through client renewals or new sales
 Proficient utilizing ticketing software, Microsoft Office, and customer relationship management systems
 Effectively manage communication with account base and maintain positive engagement through outreach
cadence
 Excellent oral and written communication skills
 High level of emotional intelligence and self-awareness
 Positive attitude and strong work ethic
 Passionate about hospitality and service
 Process-driven mindset and attention to detail