Account Manager
Division/Department: Sales, EU
Location: EU (remote WFH)
Reports Into: Head of Sales
We at TOMIA, offer transformative connectivity solutions to service providers worldwide, servicing over 400 operators including 30 Tier-1 and six of the industry’s largest groups.
Our innovative offerings enable customers to manage a unified optimization process of roaming while driving the future of connectivity through new technologies and services such as VoLTE, NFV, and 5G. With regional headquarters in the US, Israel, Luxembourg, India, and a presence in over 30 countries we are looking for a dedicated Account manager to work in the roaming business unit to nurture and grow from within our extensive existing customer base. TOMIA we differentiate ourselves by creating innovative technical solutions, packaging them in ways that simplify operational complexity, increase revenue opportunities and reduce cost of business.
As a member of the TOMIA team, you will share a passion for being part of an exciting team of talented individuals, with a focus on building sustained long-term growth, and a fantastic place to work. Surrounded by individuals of exceptional ability and commitment, you will have the opportunity both to contribute to our continued business success, and to also invest in your own personal development.
We are TOMIA. Our results are improved, our productivity increased, our creativity accelerated, and our rewards and job satisfaction are maximized by hiring only the right people to join our team. Are you one of them?
The Account Manager will focus primarily on maintaining and expanding relationships within existing TOMIA customers in the roaming and VAS services portfolio across the EU region. With roughly 70% of the role devoted to farming and 30% to hunting, the Account Manager will strengthen customer engagement, identify upsell and cross-sell opportunities, and ensure customer satisfaction and renewal success. The role also includes light new-business generation within assigned territories or accounts, aligning with TOMIA’s growth and profitability goals.
Main Responsibility Areas:
• Act as the main commercial contact for assigned existing accounts, managing daily communication and strategic planning.
• Drive account development, retention, and expansion through understanding customer needs and identifying growth opportunities.
• Build and maintain strong, long-term customer relationships at all levels.
• Collaborate with internal teams (Product, Delivery, Finance, Marketing) to ensure TOMIA delivers high-value solutions.
• Forecast and manage account revenues, renewals, and pipeline with high accuracy using Salesforce.
• Support regional sales targets through renewals, add-on sales, and limited new-logo acquisition.
• Develop account strategies and quarterly account plans that align with TOMIA’s commercial and operational objectives.
• Identify at-risk accounts and drive proactive engagement plans to retain business.
• Represent TOMIA at customer meetings, workshops, and industry events.
• Excellent communication and presentation skills for technical, business, and executive audiences.
• Strong relationship management and negotiation abilities.
• Data-driven and analytical approach to account health and revenue performance.
• Goal-oriented, proactive, and customer-obsessed mindset.
• Team player able to work effectively across a global matrixed organization.
• Comfortable with complex business solutions in telecom, roaming, or BSS/OSS domains
• 5+ years in account management, customer success, or solution sales within telecom or software environments.
• Demonstrated track record of upselling, retention, and customer relationship growth.
• Experience in carrier or wholesale environments preferred.
• Familiar with CRM (Salesforce.com advantageous) and forecasting processes.
Willingness to travel, up to 50% of the month both locally and internationally, sometimes on short notice.
Any offer of employment is conditioned upon the successful completion of a background investigation.
The above job description is meant to describe the general nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.