Cox

Account Manager II (RapidScale)

Atlanta GA Full time

Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Client Experience Manager II - CCI

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $76,600.00 - $114,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,000.00.

Job Description

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage.  As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

 

As Account Manager II, you’ll manage retention and drive aggressive revenue growth across mid-market to enterprise accounts. This role is ideal for a high-performing hunter who thrives on identifying and converting new opportunities while deepening strategic customer relationships. 

 

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS 

  • Own the retention, satisfaction, and revenue growth of a portfolio spanning mid-market to enterprise customers. 

  • Proactively prospect within accounts to uncover new opportunities and build multi-threaded stakeholder relationships. 

  • Develop and execute strategic account plans that drive expansion well beyond renewals and transactional cross-sell. 

  • Lead QBRs and leverage customer insights, business objectives, and industry trends to position complex cloud solutions. 

  • Position and tailor multi-solution cloud offerings across infrastructure, security, networking, and managed services. 

  • Collaborate cross-functionally with Sales Engineers, Cloud Architects, and Product teams to accelerate cloud adoption and maximize customer value. 

  • Performs other duties as requested 

 

 

QUALIFICATIONS AND EXPERIENCE: 

Minimum 

  • BA/BS degree in related discipline (i.e. Marketing, Business, Computer Science etc.) with 4 years of experience required in a related field (i.e. Account Management, Customer Success, Technology Sales etc.); OR 8 years of equivalent experience in lieu of a degree. 

  • Requires strong knowledge of Cloud MSP, SaaS, IT services, and Salesforce (or similar CRM). 

  • Proven success in both hunting and farming, with a track record of growing accounts from initial engagement to large-scale partnerships. 

  • Demonstrated ability to source, shape, and close complex, multi-solution cloud deals within an assigned customer portfolio. 

  • Established access to enterprise-level decision-makers beyond traditional MSP channels, supported by fresh networks and strategic relationships. 

  • Ability to travel 15% of the time.  

 

Preferred  

  • MS degree + 2 years of experience preferred in related discipline (i.e. Marketing, Business, Computer Science etc.) ; OR Ph.D. + up to 1 year of experience in related discipline (i.e. Marketing, Business, Computer Science etc.) 

  • Experience in Account Management, Customer Success, Technology Sale and other related fields desired. 

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.