Job Description:
Compliance & Safety
- Ensure business activities are in full compliance with company policies, EHS standards, and local regulations.
Customer Relationship Management
- Act as the primary point of the customers for assigned key footwear OEM/accounts, build trust and maintain long-term relationship with key external stakeholders.
- Ensure customer satisfaction and address customer needs through proactive communication and support.
- Explore new customers along the value chain in the Asia Pacific region.
- Propose and execute sales forecasts and account plans.
- Manage account receivable and debaters as well as ensure the ensure the delivery of the product stewardship.
Revenue and Growth
- Deliver footwear sales budget and revenue goals.
- Identify sales opportunities and coordinate with supporting function team for the delivery.
- Expand the new customers and explore new projects in the footwear market to target business upside.
- Implement growth strategical tasks with the seamless collaboration with BD and Marketing manager.
Account Strategy and Planning
- Develop and execute key account plans based on the 1st hand information as customers’ needs and company objectives.
- Forecast sales performance and contribute to strategical planning.
- Collect market and competitor activities and intelligence for the adjustment to the strategy.
Problem-Solving and Issues Resolution
- Address customers’ concerns promptly and effectively.
- Escalate issues and follow through until resolution.
- Minimize churn by proactively managing risk to customers satisfaction.
- Coordinate with the Technical Service team to provide seamless delivery of technical solutions and application support.
- Collaborate with cross functional teams and peers to ensure the alignment of the project development and the achievement of sales objectives.
Operational Excellence
- Maintain accurate records of customer engagement activities and report on a timely basis.
- Ensure customers’ demand forecast and order tracking are well planned.
- Prepare reports on customer performance, pipeline and forecasts.
- Ensure compliance with company policies, contracts and ethical standards.
Additional Locations: