Account Manager

About Professional Program Insurance Brokers (PPIB)

PPIB is a program manager focused on developing insurance programs for niche industries—including pyrotechnics, tattoo and body art studios, medispas, and other unique industries. Established in 1993 we have grown into a recognized leader in innovative program development. We collaborate with industry professionals, as well as with retail and wholesale brokers to ensure our programs meet real-world needs and evolving trends.

In 2018, PPIB joined Specialty Program Group (SPG), a division of HUB International. This partnership allows us to maintain the expertise and personal service of a small, specialized organization while benefiting from the resources, stability, and support of a global brokerage.

As we continue to grow and explore new opportunities, we are seeking talented individuals who share our passion for innovation and want to help build the next generation of specialty insurance programs. If you are driven, curious, and excited to contribute to meaningful, high-impact work, we invite you to join our team.

Summary 
As an Account Manager, you support the success of our specialty insurance programs by delivering excellent service to insureds, retail agents, and wholesale brokers. This role focuses on account coordination, underwriting support and policy processing. Responsibilities include assisting with gathering underwriting information, preparing quotes, processing renewals and endorsements, and ensuring smooth, timely delivery of policies and documentation. You will help maintain strong partner relationships and contribute to program growth through reliable service and attention to detail.

 

Essential Functions

• Obtaining renewal and/or underwriting information for accounts

• Conduct follow-ups on applications, quotes and outstanding items to move accounts toward completion

• Communicate effectively via phone and email to answer questions, provide information, and support brokers and clients throughout the process.

• Rate renewal accounts and prepare compelling quote proposals with appropriate terms and conditions

• Binding policies and completing associated paperwork including processing payments

• Ensuring that items are delivered to clients in a timely manner

• Quote and process change endorsements

• Support broker and carrier relationships through reliable communication and professional service.

• Provide performance feedback on program competitiveness

• Participate in industry related events/conventions.

• Perform other duties as assigned including projects

Competencies to be expected within 9-12 months

• Full understanding and application of Underwriting Guidelines to facilitate efficient quoting and closing

• Proficient knowledge of program applications

• Ability to independently rate, quote, bind policies and endorsements, and complete schedules with minimal to no oversight

• Competency in understanding state-specific requirements

• Understanding of PPIB procedures, systems, and workflows to drive sales efficiency

• undefined

Eligibility Qualifications

• Active Property & Casualty License – Home State

• 2-3+ years of prior commercial insurance

• Fully proficient with Microsoft Office and Adobe Acrobat

Other Information

• Remote eligible if more than 75 miles from Petaluma location

• In office required if within 75 miles from Petaluma location with an option to work from home two days a week

• Permanent remote employees are expected to travel to Petaluma office 4-5 times per year (company paid within approved guideline)

• Work hours are from 8:30am PST to 5:00pm PST, Monday – Friday, regardless of location

• This job description is not exhaustive and may be updated as needed without prior notice. 

Compensation:

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $31-$36 hourly and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

#SPG

#LI-remote

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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