Account Manager

 

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B2B Account Manager, Bolt for Business

We’re looking for a growth-driven Account Manager to join our Bolt Business team in Estonia. This role is heavily focused on driving usage, upsell, and expansion within existing accounts. You’ll be on the front line with customers, making a high volume of activities, spotting opportunities, and scaling them across accounts and verticals.

As the face of Bolt Business, you will work closely with key businesses, deeply understand their operations, and actively push adoption and growth of Bolt’s products.

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<title>About us</title>

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With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

 

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

 

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

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<title>About the role</title>

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As an Account Manager, you’ll own the commercial growth, retention and expansion of an assigned portfolio of well known business customers. You are not just maintaining relationships- you are actively growing them.

You’ll work closely with clients to:

• <point>Increase active usage and transaction volumes.</point>
• <point>Upsell additional Bolt for Business products and verticals.</point>
• <point>Identify scalable opportunities and replicate success across accounts.</point>

This is a high-energy, proactive role suited for someone who is hungry, comfortable with frequent communication, and motivated by measurable growth outcomes.

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<title>Main tasks and responsibilities:</title>

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• <point>Own and grow a portfolio of existing business clients with a strong focus on usage growth, upsell, and expansion.</point>
• <point>Proactively engage customers through regular calls, meetings, and visits, maintaining a high activity level.</point>
• <point>Identify opportunities to scale Bolt Business usage across multiple verticals (e.g. Ride Hailing, Bolt Drive, Bolt Food and other Bolt products) within existing accounts.</point>
• <point>Actively push adoption of new features, products, and use cases to drive higher volumes.</point>
• <point>Take full ownership of customer performance, advising on optimal use cases to maximize value and retention.</point>
• <point>Develop and execute account growth plans focused on increasing volume and revenue from existing clients.</point>
• <point>Promptly handle customer queries while continuously steering conversations toward growth opportunities.</point>
• <point>Collaborate closely with Sales, Customer Support, Product, Account Managers, and Country Managers to unlock upsell and expansion opportunities.</point>
• <point>Support onboarding of new clients while ensuring fast ramp-up and early growth.</point>

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<title>About you:</title>

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• <point>You have at least 2 years of experience in Account Management, Customer Success, Sales, or a similar B2B role.</point>
• <point>You are hungry, driven, and comfortable with a high volume of calls and customer interactions.</point>
• <point>You have a proven track record of growing existing accounts, increasing usage, and driving upsell.</point>
• <point>You naturally identify opportunities and know how to scale them across accounts and segments.</point>
• <point>You take strong ownership of results and push initiatives forward independently.</point>
• <point>You communicate confidently in Estonian and English and can build trust quickly with stakeholders.</point>
• <point>You are hands-on, proactive, and motivated by clear targets and measurable impact.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50 countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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