SUMMARY:
The Senior Manager of Account Management provides senior leadership for specialty pharmacy health plan and payer account portfolios, with accountability for client strategy, financial performance, operational excellence, and people leadership. This role oversees managers and/or senior‑level Account Managers, serves as an executive escalation point for complex payer relationships, and partners cross‑functionally to drive sustainable growth, risk mitigation, and enterprise alignment.
The Senior Manager plays a critical role in shaping account management strategy, developing leadership talent, and ensuring consistent execution of standards across the organization.
KEY RESPONSIBILITIES:
Enterprise & People Leadership
Lead, mentor, and develop Account Management leaders and high‑performing individual contributors, ensuring strong leadership bench strength and succession planning.
Set expectations for performance, accountability, and professional development across the team.
Oversee talent decisions including hiring, onboarding, development plans, performance management, and workforce planning.
Client, Payer & Executive Oversight
Serve as the senior escalation and relationship owner for key health plan and payer partners.
Guide executive‑level client engagement strategies, including complex issue resolution, performance recovery, and sensitive negotiations.
Ensure consistent, strategic messaging and alignment across client communications.
Financial & Operational Accountability
Own oversight of portfolio‑level performance including service metrics, claims trends, financial impacts, and risk exposure.
Ensure disciplined execution of account management processes, documentation standards, and issue‑tracking practices.
Partner closely with Revenue Cycle, Operations, Product, Clinical, and Finance teams to proactively address systemic issues and improve outcomes.
Strategic Planning & Cross‑Functional Influence
Shape and execute account management strategies aligned to enterprise priorities and payer dynamics.
Provide leadership during client implementations, transitions, and significant contractual or operational change.
Contribute to enterprise initiatives focused on scalability, efficiency, and continuous improvement.
IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:
Bachelor’s degree or equivalent experience.
Extensive experience in health plan, payer, specialty pharmacy, or PBM account management.
Demonstrated senior‑level people leadership experience managing managers and/or complex portfolios.
Strong executive presence with the ability to influence senior internal and external stakeholders.
Experience leading payer or health plan portfolios within specialty pharmacy or complex healthcare environments.
Proven track record of driving operational improvement and risk mitigation across large or complex accounts.
Experience partnering with executive leadership on strategy, performance, and organizational development.
CORE COMPETENCIES:
Senior people leadership and talent development
Executive client and stakeholder management
Strategic thinking and risk management
Financial and operational oversight
Cross‑functional leadership and influence
Change leadership and decision‑making
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.