Account Management Lead Associate - Accredo - Hybrid

Account Management Lead Associate - Accredo

Join our team as an Account Management Lead Associate and play a pivotal role in delivering exceptional client experiences. You will manage complex accounts, resolve operational challenges, and drive strategies that ensure client satisfaction and growth. Your leadership will help shape innovative solutions and strengthen long-term partnerships.

Responsibilities

• Own daily client engagement for assigned accounts, proactively resolving issues related to member experience at Accredo
• Present operational performance metrics to clients, highlighting results and identifying opportunities for improvement.
• Collaborate with cross-functional teams to resolve complex issues and maintain alignment with client expectations.
• Host client meetings and calls to share updates, address concerns, and promote new initiatives.
• Track operational performance guarantees and maintain accurate documentation for client review.
• Contribute to strategies for upselling, expansion, and plan implementation in partnership with Account Directors.

Required Qualifications

• 4+ years of experience in account management or client services within healthcare or benefits administration preferred.
• Strong project management skills with proven ability to lead complex initiatives.
• Excellent verbal and written communication skills, including presentation capabilities.
• Proficiency in Microsoft Word, Excel, and PowerPoint; working knowledge of financials.
• Ability to analyze data, negotiate solutions, and resolve issues with urgency and professionalism.

Preferred Qualifications

• Bachelor’s degree in Business, Healthcare, or related field preferred.
• Experience with benefit plan administration and client retention strategies.
• Demonstrated ability to work independently and develop innovative solutions.
• Ability to travel occasionally (less than 10%).
• This is a hybrid role and may require the ability to work in-person at any of our Cigna office locations.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.