Account Management Intern

We are seeking a dynamic and enthusiastic individual to join our team as an Account Management Intern on a part time basis. This internship offers a unique opportunity to gain hands-on experience in the travel industry, specifically focusing on partner analytics, reporting, performance metrics and account management support . As an Account Management intern you will be immersed in various aspects of partner relations and Net Promoter Score (NPS – client feedback programs).this role provides an opportunity to learn about Account Management and Commercial Partner Relations

Responsibilities

• Assist with NPS program & reporting
• Assist with partner performance analytics
• Assist with slide development for business reviews
• Assist with partner database hygiene
• Assist with partner processes (deposits, urgent payment requests tracking and more)
• Additional Ad Hoc account management support based on interest level and performance

Qualifications

• Currently enrolled in a relevant academic program (e.g., Hospitality Management, Tourism, Business Administration, etc.).
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to multitask and prioritize tasks effectively.
• Exhibits a positive attitude and outlook in all situations
• A proactive self-starter who isn’t afraid to improvise or make independent decisions when needed
• Excellent time management skills and ability to meet deadlines
• Computer and technically savvy – proficient with Windows & Microsoft Office (Word, Excel, Outlook)

Some of the learning opportunities we offer include:

• Exposure to how a high-level tour operator works with their travel agency partner network
• Destination-specific FAM presentations: Get to learn about a country from a Destination Expert’s perspective
• Self-guided “Tips from the Top” training: Develop or further improve your skills such as e-mail etiquette, persuasive communication, how to succeed as a sales specialist, and many more
• Learn about the world of NPS: How do companies within industries beyond just travel track and measure their client satisfaction – and what to do with this information?
• Shadowing sessions: Discover the world of FAMs and how they contribute to our business and customer experience, step into the shoes of our Support Teams and Destination Experts to follow their day and learn from the best

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.