Account Management and Field Sales Manager Canada

Inside the Role

Provide dealer/distributors with aftermarket parts management support in the areas of parts sales, customer service, and business performance. Assist dealer/distributors in implementing programs and growing parts sales. This District Parts Manager (DPM) position will work closely with DPM's in abutting regions to support dealer groups with AOR's that cross regional boundaries. Territory:

Quebec Region Dealers Location: Quebec

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

• Improve operational performance of parts department at the dealers/distributor level.

• Initiate innovative methods of changing dealer/distributor behavior to meet national aftermarket standards of parts performance which insure a consistent, well-balanced package of services to support truck customers.

• Conduct operations audits and provide recommendations for corrective action based on formal analysis of results.

• Establish harmonious relationship between Dealer/Distributor Principal and Parts Manager to enhance acceptance of corporate programs and aftermarket performance standards.

• Work closely with Dealer Principal to maintain total dealer/distributor commitment to aftermarket parts objectives by closely involving him/her with Parts Manager's performance.

• Provide headquarters staff with ongoing field intelligence on program effectiveness, training requirements, market trends, end-customer behavior, and competitive activities.

• Provide management advice to dealer/distributor personnel in order to realize both their marketing and financial goals in parts.

• Recommend changes in facilities, personnel, and business planning as required.

• Conduct financial analysis of dealer/distributor parts business and make recommendations for improvements in pricing, cost control, absorption, and the like.

• Assist dealer/distributor personnel in the development of an annual business plan for parts.

• Actively promote and assist dealer/distributor parts sales efforts on a regular basis.

• Initiate the development of sales and merchandising programs on dealer/distributor level which are consistent with national standards and corporate guidelines. Provide market analysis service to assist dealer/distributors in the development and execution of effective aftermarket parts marketing plans.

• Monitor territory performance and modify sales plans to ensure individual and DTNA sales targets are achieved.

• Regularly call on end customers with dealers/distributor sales/service personnel.

• Analyze customer needs to determine effectiveness of aftermarket's support to end customers.

• Analyze dealer/distributor systems requests and questions to determine complexity of issues and initiate appropriate regional or headquarters action.

• Analyze and forward as appropriate all dealer/distributor requests for technical/managerial training.

• Actively promote and support headquarters training programs and deliver personalized, on-site training as required.

• Serve as technical consultant concerning all company and dealer/distributor related systems activities.

• Provide training and liaison between headquarters IT staff and dealer/distributor personnel as required.

• Elevate dealer/distributor sales effectiveness by deploying current DTNA sales programs (Excelerator Analytics, Dealer Marketing Tool, Solutionist Selling Techniques, and Parts Academy Training).

• L4 DPM responsibilities include managing a large territory with a current average of approx. 30 locations in the district.

 

Knowledge You Should Bring

• BS/BA +8 years of professional experience (or 3 years of direct relevant experience) or 12 years of relevant experience in lieu of degree

• Proven expertise in Microsoft Office

• Strong oral and written communication skills and presentation skills

• Ability to work at all levels of the organization and with cross-functional areas

• Ability to work and prioritize tasks independently

• Strong sales track record and product sales background

• Strong analytical skills

• Ability to travel 50% or more required

• Must be fluent in French and English, required

 

Exceptional Candidates Might Have

• Working knowledge of DTNA's Paragon parts system

• Working knowledge of Salesforce

• Working knowledge of Tableau

• Working knowledge of Excelerator

• Experience with SKUgle

#LI-TN1 #LI-Remote

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Mississauga, ON CA. Relocation assistance is not available for this position.

Schedule Type:

Remote

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.