Account Handler

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Account Handler

(Salary Sacrifice Scheme)

Role Purpose

This is an exciting opportunity to help maintain and grow a salary sacrifice client within Howden C&LC Pillar, helping to build client relationships, maximise growth opportunities and work with the business to ensure we are delivering tailored insurance solutions that meet our clients evolving needs.

Client Relationship Management

• Build and maintain strong relationships with the client
• Serve as the primary point of contact for client queries, New Business, Renewals, and service delivery.
• Understand the clients evolving needs to maximise order volume and growth

Policy and Coverage Management

• Effectively handle client queries and mid-term adjustments relating to their Motor Fleet offering
• Submission of monthly Brdx to both Clients and Insurers to ensure Accounting and coverage is accurate and detailed
• Documentation issuing to Clients for New Business and Renewals
• Data Analysis to spot referral trends and effectively communicate findings with Management, Insurers and the client to overcome objections.

Internal Collaboration

• Collaborate with the Branch Manager and Senior Management across the business on scheme management and processes
• Work closely with teams across the business to ensure alignment, share insights and drive collective success

Skills & Experience

Essential

• You excel at building and sustaining strong relationships with a diverse range of stakeholders, including internal teams, the client, and prospective new clients.
• You’re tenacious and inquisitive, always looking for new opportunities to deliver value and drive the best outcomes for clients.
• You listen actively, ask the right questions, and take time to understand client needs, advising on the most suitable solutions while always seeking a ‘path to yes’.
• You’re eager to continue learning and developing your career, including pursuing further professional qualifications.
• Adaptability & Resilience – Flexible, results-driven, and able to thrive in a changing business environment.
• Strong ability to use Excel Spreadsheets with high volume of data.

Desirable

• Previous Insurance experience.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent