Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 29 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Pluxee is a global player in employee benefits and engagement that operates in 29 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
🚀 Your next challenge
To provide the highest possible level of service and support to the Commercial Success Managers across a range of benefit, reward and Pluxee Card clients
Take ownership of core functions by organising daily tasks to ensure the smooth operational running of each account within agreed SLAs and budgets
Be proactive in the continuous improvement of all processes and procedures
Working alongside the Commercial Success Leads and Commercial Success Managers to ensure accounts achieve the highest level of gross profit and engagement
What you’ll be doing:
Understand your client’s business objectives and develop good client relations
Identify new opportunities for existing clients and make recommendations to your Commercial Success Manager
Support the commercial team in achieving targeted levels of GP in respect of your assigned accounts and to retain existing client base in line with company objectives
Produce MI and ad hoc reporting, utilising all Microsoft Office packages as required
Analyse and review your reporting and highlight any patterns or concerns to the Commercial Success Manager
Ensure that detailed work instructions are produced and updated, complying with relevant operating standards
Liaise with internal departments and external suppliers to achieve the best possible solutions
To have a clear understanding of the current status of every project that you are responsible for
Ensure that salesforce and all electronic filing is accurate and up to date, all calls and clients contacts recorded, client contracts uploaded and maintained
Ensure client invoices are raised promptly, accurately and consistent with client requirements and as agreed within the invoicing schedule
Update website content using content management software
Copywriting and proof reading
Assist with reconciliation and debt control
Attend client meetings and produce contact reports as required
Trouble shooting and resolving client issues
Support the Commercial Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required
Perform all other duties as reasonably required that are consistent with both training and experience
🌟 You’re a match if you have:
Good working knowledge of Microsoft Office
Experience using a CRM system desirable, such as Salesforce
Analytical with excellent problem-solving skills
Confident to highlight issues and suggest ways of improvement
Great attention to detail, particularly with finances, grammar, spelling, and tone of voice
Good understanding of IT, Creative and Finance
Ability to work independently and under pressure
Team player with a positive attitude
Ability to communicate well at all levels
Keen to learn
Experience of working in a busy administrative client support type role preferential
🔎 To get this challenge
Video call or face to face with Maxwell Amofa -Account Executive Lead and Samantha McLean- Head of Client Operations
📍 Your location Indicate preferred location(s)
Milton Keynes (Hybrid)
☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.