Account Executive

So, what’s the role all about?

We are looking for a high-impact Enterprise Account Executive with deep expertise in Agentic AI, Conversational AI, and CCaaS (Contact Center as a Service) solutions. This role is responsible for driving revenue growth across large enterprise accounts by building strategic relationships, identifying transformational opportunities, and delivering cutting-edge AI-led CX solutions.

You will play a critical role in expanding market share, owning end-to-end sales cycles, and positioning next-generation AI-powered customer experience platforms.

How will you make an impact?

• Own and consistently achieve/exceed annual sales quotas across enterprise accounts
• Drive end-to-end enterprise sales cycles, including prospecting, solutioning, negotiation, and closure
• Identify and build large, strategic deals focused on Agentic AI, CCaaS, and digital CX transformation
• Develop and execute account strategies for complex, multi-stakeholder global accounts
• Build and maintain strong C-level and senior executive relationships
• Position AI-led automation, virtual agents, and customer experience transformation solutions aligned to client business outcomes
• Collaborate with internal teams (pre-sales, product, delivery, partners) to ensure solution fit and successful implementation
• Expand existing accounts through upsell, cross-sell, and enterprise-wide agreements
• Lead virtual global account teams to drive coordinated execution
• Stay ahead of market trends in Agentic AI, GenAI, automation, and CX technologies

Have you got what it takes?

• 12+ years of enterprise software sales experience (mandatory), with a strong track record of quota achievement
• Proven experience selling Agentic AI / Generative AI / Conversational AI / CCaaS solutions into large enterprises
• Strong hunter mindset with ability to open new logos and grow strategic accounts
• Experience managing large, complex, multi-million-dollar deals
• Deep understanding of CX transformation, automation, and SaaS platforms
• Exceptional stakeholder management skills, especially at CXO / VP level
• Strong commercial acumen and negotiation skills
• Ability to work in a matrixed global organization and lead cross-functional teams
• Excellent communication, presentation, and storytelling skills
• High ownership, self-driven, and comfortable operating in a fast-paced environment

Nice to have

• Experience selling platforms similar to CCaaS, AI automation, workforce engagement, or digital CX suites
• Exposure to GenAI use cases, Agentic workflows, LLM-based automation
• Experience with SaaS subscription models and enterprise licensing structures

What’s in it for you?

Join a market-leading, high-growth organization at the forefront of AI-driven customer experience transformation. You’ll work with top enterprise clients, cutting-edge technology, and a high-performance team that values innovation, ownership, and impact.

• Opportunity to work on next-gen AI (Agentic AI + GenAI) deals
• Exposure to large enterprise transformations
• Fast-paced, collaborative, and high-growth environment
• Strong internal career progression opportunities

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10456
Reporting into: Sales Director 
Role Type: Individual Contributor