Account Executive - Hybrid (Irvine, Los Angeles or San Diego, CA)

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. 

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity: 

The Account Executive (AE) is a client-facing benefits strategist responsible for leading consulting and renewal strategy for mid-market clients and supporting strategy execution on large and national accounts.

For mid-market clients, the AE serves as the lead consultant, partnering with the Client Executive/Producer and Account Manager to develop, deliver, and execute benefits strategy. The AE owns the renewal process, financial strategy, and client recommendations, acting as the primary strategic advisor to the client.

For large and national clients, the AE partners with the Client Executive/Producer and Senior Benefits Consultant (SBC) to execute strategy, translating strategic direction into actionable plans, coordinating deliverables, and supporting financial storytelling and client presentations.

Across all clients, the AE leads alignment between strategy, financial analysis, and execution—while providing direction to the service team to ensure a consistent, high-quality client experience. This role is a key leadership position within the service model, operating as a player-coach and building toward full consulting autonomy.

Essential Duties and Responsibilities (include but are not limited to):

• Client Service Oversight & Relationship Management
• Lead the overall client experience for assigned accounts, ensuring alignment between strategy, service delivery, and client expectations
• For mid-market clients, serve as the primary strategic contact, leading client conversations and guiding decision-making
• For large clients, support the SBC and Producer in client engagement, ensuring follow-through and clarity of execution
• Conduct regular client meetings to ensure satisfaction, alignment, and proactive planning
• Build and maintain strong, trust-based relationships with client stakeholders
• Drive client retention by identifying opportunities to strengthen relationships and expand services
• Provide guidance to the Client Service Team in resolving client concerns and take ownership of complex or escalated issues

Partnership With Account Manager & Service Team

• Partner closely with the Account Manager to ensure seamless execution of strategy and deliverables
• Translate strategy into clear direction, timelines, and expectations for the service team
• Provide coaching and development to the Account Manager to elevate strategic thinking and client readiness
• Mentor and support earlier-career team members (AAM, Analyst, Interns)
• Reinforce clear roles, workflows, and accountability across the client team
• Operate as a player-coach, stepping in where needed while prioritizing team development and ownership

Renewal, Financial & Carrier Strategy

• For mid-market clients, lead the full renewal lifecycle, including financial review, strategy development, carrier engagement, and client presentation
• For large clients, support SBC-led strategy, contributing to financial analysis, recommendations, and execution planning
• Review and interpret financial models, claims data, and utilization trends to guide strategy
• Develop and present plan recommendations aligned to client goals and market conditions
• Partner with Client Executive/Producer on RFP strategy, vendor evaluation, and negotiations
• Translate analytics into clear, client-ready insights and recommendations

Compliance, Technology & Best Practices

• Maintain working knowledge of compliance requirements including HIPAA, ERISA, IRS Section 125, PPACA, and 5500 filings
• Ensure clients have visibility into compliance responsibilities and timelines
• Utilize internal systems and reporting tools (D365, Excel, etc.) to support account servicing and documentation
• Stay current on market trends, wellbeing solutions, and benefits technology
• Identify and implement process improvements that enhance efficiency and client experience

Growth, Leadership & Collaboration

• Support cross-sell, upsell, and retention opportunities across assigned accounts
• Partner with Producers to identify and advance growth strategy within the client portfolio
• Build strong relationships with carrier and vendor partners
• Serve as a point of escalation and leadership for team members and peers
• Champion high standards for quality, consistency, and client experience

Professional Development & Culture

• Engage in ongoing learning to build consulting, financial, and leadership capabilities
• Demonstrate progression toward full consulting ownership and autonomy
• Model and reinforce OneDigital values: collaboration, accountability, innovation, and a client-first mindset
• Demonstrate proactive problem-solving, initiative, and ownership
• Travel to client sites as needed

Qualifications, Skills and Requirements:

Experience & Knowledge

• 8-10 years of employee benefits experience in a broker/consulting environment
• Proven success managing a client book and leading complex service deliverables
• Strong working knowledge of group health & ancillary products, funding strategies, plan design, and market landscape
• Familiarity with quoting, carrier negotiations, and financial/renewal analysis
• Experience supporting or contributing to benefits strategy development preferred
• Understanding of compliance requirements including ERISA, HIPAA, Section 125, PPACA, and carrier contracting processes

Technical & Analytical Skills

• Advanced project management, prioritization, and organizational skills
• Strong analytical and problem-solving ability; comfortable interpreting plan data and renewal analysis
• Proficiency in MS Office, especially Excel and PowerPoint; CRM/benefits technology systems experience preferred
• Capable of learning and leveraging AI and automation tools to enhance delivery

Relationship & Communication Skills

• Exceptional verbal and written communication skills; ability to simplify complex concepts
• Proven ability to build trust and credibility with clients, carriers, and internal partners
• Executive presence and comfort presenting to senior leadership and client decision-makers
• Demonstrated ability to handle escalations and challenging situations professionally and calmly

Leadership & Growth Behaviors

• Demonstrated leadership qualities with ability to mentor and guide early-career team members (AM, Analyst, Intern)
• Collaborative, team-first mindset with ability to influence without formal authority
• High degree of personal accountability, ownership mentality, and follow-through
• Curiosity, willingness to stretch into new capabilities, and commitment to professional development
• Positive, solutions-oriented approach with resilience in fast-paced environments

Licensing & Education

• Current California Life & Health Insurance License (required)
• Bachelor’s degree preferred or equivalent industry experience
• Active pursuit or willingness to pursue professional designations (e.g., CEBS, SHRM, NAHU certifications)

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!