Account Executive - Expansion (Upsell & Cross-Sell)

 

About Metapack

Metapack, an Auctane company, provides industry-leading ecommerce delivery management software used by the world’s largest retailers and brands. Our platform enables fast, reliable, and cost-effective shipping experiences from check out to post sales tracking. We provide access to a global network of carriers and delivery services. Metapack ensures that every parcel reaches the customer efficiently and transparently.

About the role

As an Account Executive – Expansion, you will be responsible for driving revenue growth within an existing customer portfolio. This is a hunting role inside the farm: you will identify, qualify, and close new business opportunities through upselling and cross-selling Auctane and Metapack solutions. You will work closely with Customer Success, Product, and Marketing to uncover needs, craft value-driven proposals, and expand strategic customer relationships across multiple business units and geographies.

This role is ideal for a results-driven salesperson who thrives in consultative selling, relationship building, and navigating complex enterprise accounts.

What will you be doing?

• Own and drive expansion revenue by identifying opportunities for upsell and cross-sell within assigned existing accounts.
• Proactively prospect inside current customers to uncover new stakeholders, business units, and use cases.
• Build strong, trust-based relationships with senior leaders, including VP and C-suite decision-makers.
• Lead the full sales cycle—from discovery and solution positioning to negotiation and contract closure.
• Collaborate closely with Customer Success to understand account health, growth potential, and customer goals.
• Maintain an accurate pipeline and forecast using CRM tools.
• Develop account plans to support long-term revenue growth.
• Work cross-functionally with Product, Marketing, and Solutions Engineering to deliver tailored value propositions.
• Participate in relevant events and conferences
• Represent the voice of the customer internally and contribute to product and strategy discussions.

What are we looking for?

• 5 to 6 years of B2B enterprise sales experience in SaaS or technology solutions (logistics field highly preferred)
• Proven track record of achieving or exceeding revenue targets through upsell, cross-sell, or expansion motions.
• Demonstrated ability to hunt for new opportunities within existing accounts.
• Strong skills in building internal and external relationships across multiple stakeholder levels.
• Ability to engage and influence senior leadership, including C-level executives.
• Excellent communication, presentation, and negotiation skills.
• Highly collaborative with the ability to work across teams in a fast-paced environment.
• CRM proficiency (Salesforce preferred).
• Additional language skills are a strong plus (e.g., French, German, Dutch etc.)

What do we offer?

• 💻 Tools for the job: Auctane will provide you with all equipment you need, ensuring you can seamlessly and securely work from either the London office or the comfort of your home.
• Flexible hybrid working approach: Hybrid working offers the flexibility to balance on-site collaboration and remote productivity, leading to enhanced efficiency and well-being. As part of our approach, we ask that you attend the office two days a week, ensuring a blend of in-person connection and remote work benefits.
• Central London location: Experience the best of both worlds and join us at our fantastic office. Immerse yourself in our dynamic and open culture. Enjoy the array of complimentary drinks and snacks, and join our monthly social activities. Our London office serves as a vibrant hub within our global community, embodying true international diversity with representatives from over 20 different nationalities, speaking 10 languages. 
• 25 days holiday (plus public holidays). Your holiday entitlement will increase to max. of 30 days, based on your length of service (2 yrs / 27 days, 3yrs / 28 days, 4yrs / 29 days and 5 yrs / 30 days)
• Company Pension: Auctane operates a contributory pension scheme on behalf of its employees, and will contribute up to 4%, providing the employee contributes 4%
• Life insurance: Auctane will provide 4x of base salary. This benefit is available from the first day of employment. 
• Long term income protection: 50% of your base salary for up to 5 years. This benefit is available from the first day of employment. 
• Private Medical and Dental Insurance: Both benefits are via our partner Bupa and available post probation. (Dental enrolment only occurs in May)
• Personal Training Budget. We offer a generous training budget of up to £2000 per year dedicated to your professional development. Whether it's investing in certifications, attending conferences, or exploring other educational opportunities, we are committed to supporting you in enhancing your expertise. We also provide access LinkedIn Learning. This benefit is available post probation. 
• Health and Wellbeing: We have a wealth of health and wellbeing benefits available. Here’s just some of what we offer; gym membership and subsidies, 24/7 EAP, virtual GP appointments, subsidised eye care, counselling sessions, physiotherapy sessions, PT, and nutrition advice, financial and legal support. There is also an extensive resource library of podcasts, webinars and articles.
• Tax-Free Childcare: You may be eligible for tax free childcare, subject to the criteria set by the government. If successful, you can get up to £500 every 3 months (£2,000 a year) for each of your children to help with the costs of childcare.
• Cycle to work scheme: Auctane offers a subsidised cycle purchase scheme, Through this scheme, you will enjoy exclusive benefits, including attractive savings and convenient payment plans. This benefit is available post probation. 
• Interest-free season ticket loan: Auctane can provide an interest free loan of up £7,000 to purchase an annual season ticket for travel requirements.This benefit is available post probation. 
• 🔗 Referral Bonus: Our Employee Referral Bonus Program is designed to reward you for helping us build an even stronger and more talented team. You could earn up to £4,500, depending on the role and subject to the bonus program criteria. 
• 📦 Postal Services: Auctane offers 99% discount on personal shipments using Packlink.pro