Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
At Genesys, our Account Executives are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the SMB and commercial business segments. As an Account Executive you will learn how to become a consultative sales professional, how to take ownership for dedicated accounts, positioning the full Genesys solution portfolio, developing and managing a sales pipeline, securing net-new business and driving revenue growth from within the existing customer base.
The Account Executive’s main goal is to achieve an annual sales target together with his AE colleagues by converting as many opportunities into won business as possible. Once an opportunity has been closed, the Account Team´s role is to engage with the appropriate internal resources to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.
Genesys UAE is certified Great Place To Work.
What we look for and expect from the right individual is:
Bringing in, developing and creating connections with influencers, executives, and decision-makers.
Being part of numerous complex and consultative sales engagements
Selling complex software solutions to clients
Jointly developing account and opportunity plans in a motivated team as an Account Manager
Identifying customer/project demands and mapping to the Genesys portfolio
Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles
Taking revenue responsibility and carrying of a sales quota
Required qualifications:
Bachelor’s degree in computer sciences, business, Business Administration, Marketing or similar education
4-5 years professional sales experience
Experience selling in North Africa and French-speaking countries
Fluent in English, French and Arabic
Enthusiasm for customer service and customer experience management
Maximum demands on the quality of your work as well as a high degree of sales and customer orientation
Committed, proactive, team-oriented and stress-tested
Self-assured appearance and pronounced presentation skills
Very good rhetorical skills and communication strength
Strong success orientation
Willingness to travel frequently (approx. 65%)
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.