Account Engagement Specialist

Who We Are:

Thank you for your interest in Mueller Water Products, Inc.  

For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America.   

Our purpose is to connect communities to water, life’s most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions—solving challenges, enriching lives and safeguarding the future—we are making a positive impact that will last for generations.   

By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application.  

Vacancy Disclosure:

This posting is for an existing vacancy within our organization that we are actively seeking to fill. Account Engagement Specialist

Job Purpose

Drive strategic engagement with assigned utility accounts (medium to large), ensure the successful implementation and adoption of Smart Water products, to expand each customer account’s product portfolio and value across the various offerings, such as (but not limited to) – Pressure Control and Management, Leak Detection, Flushing and Condition Assessment.

KEY RESPONSIBILITIES:

Strategic

• Collaborate with the Team Lead to identify growth opportunities and plan cross-selling strategies for assigned accounts.
• Monitor client usage and identify opportunities for improvement and expansion, ensuring alignment with customer objectives and utility regulations.
• Lead responses to critical and large RFPs, coordinating with internal stakeholders such as Sales and Product teams.
• Develop and maintain strong working relationships with key customers (Utilities, Reps, Consultants) to foster long-term partnerships.
• Support Product Marketing Strategy by providing insights on market needs, competitive landscape, and solution positioning.
• Support the Marketing Team with key campaigns, events and customer engagement events.

Other Related Duties

• Assist in technical presentations and solution workshops focused on holistic problem-solving.
• Gather and organize customer feedback for Voice of Customer (VOC) sessions, helping the Product and Marketing teams refine offerings.
• Coordinate with internal teams (Sales, Product, Finance, Legal) as needed, under the guidance of the Team Lead.
• Review customer challenges, evaluate feasibility, and provide initial insight on product configurations or proposals.
• Update and maintain Salesforce records, ensuring accurate tracking of client interactions and project milestones.
• Travel up to 25% for on-site customer support or implementation assistance.

Knowledge – Qualifications – Skills

Knowledge

• 2–5 years of experience in account coordination, customer support, or related fields (ideally within the water utility or industrial sector).
• Basic understanding of utility budget cycles, AWWA standards, and other relevant regulations.
• Familiarity with CRM platforms like Salesforce.

Qualifications: Education – Certification – Courses – Training. 

• Bachelor’s degree (e.g., in Business, Engineering, or related field).

Skills: professional and technical skills.

• Strong organizational and project-coordination abilities.
• Effective communication skills for assisting in customer-facing workshops.
• Technical aptitude to understand product features and translate them into practical customer solutions.
• Ability to work collaboratively in a remote environment and manage multiple priorities under the direction of the Team Lead.

Behavioral Competencies:

• Communication
• Teamwork and Collaboration
• Attention to Detail
• Analytical Thinking
• Multi-tasking
• Time Management
• Problem Solving
• Adaptability
• Ability to work in an internal fast-paced environment

Salary/Pay Range:

$67,779-$93,223 CAD

The compensation range above reflects a good-faith estimate of starting base pay for full-time (40 hours per week) employment as of the date of posting. Individual compensation may vary depending on a variety of factors, including, but not limited to, the role, professional experience, job-related skills, achievements, and/or work location. The range listed is only one component of the total compensation package offered to candidates.

Other Compensation & Benefits:

Mueller offers a competitive salary and benefits package. Current benefit offerings include: medical, dental, and vision insurance; retirement plan with 5% company match; Employee Stock Purchase Plan (ESPP); short-term and long-term disability benefits; paid time off; Pregnancy & Parental Leave Top Up; tuition reimbursement; an Employee Assistance Program (EAP), and more.

Accommodation:

If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs.

Mueller collects and maintains resumes for a period of 3 years for consideration of future opportunities.