Account Engagement Manager, APAC

We’re looking for an Account Engagement Specialist (AES) for the Japan market. This role will enable millions of SMBs and professional businesses in Japan to get paid globally through Payoneer’s fast, flexible, secure and cost‑efficient solutions. The AES drives proactive, playbook‑led, scaled customer engagement focused on adoption, early growth and light cross‑sell. This position operates in a mass‑engagement model supported by Ops, with additional outreach triggered by customer signals or inbound needs. This role reports to the Team Lead, CSM APAC, based in South Korea.

Tokyo | Hybrid | Full Time

What you’ll do 

• Manage and grow existing client relationships in the B2B and ecommerce segments, helping build long‑term engagement with high‑value users.
• Strengthen existing relationships and create new ones through proactive, playbook‑driven engagement to maximize acquisition, retention and cross‑sell opportunities.
• Partner closely with Customer Success Managers by identifying and nurturing high‑potential customers that can transition into the CSM portfolio.
• Maintain accurate and up‑to‑date customer activity information within the CRM platform.
• Participate in events and BTL activities, representing Payoneer in industry forums to drive awareness and industry visibility.
• Create and articulate compelling value propositions in coordination with the marketing team.
• Develop long‑term strategic relationships with key stakeholders across multiple customer segments.

Who you are

• 2–3 years of experience in account management, business development or a relevant customer‑facing role.
• Fluent in Japanese and English; proficiency in other Asian languages (Korean, Chinese) is a plus.
• Bachelor’s degree, preferably in business, communications or a related field.
• Ability to understand the big picture, connect key business drivers and identify growth opportunities.
• Strong written and verbal communication skills suitable for scaled outreach.
• Ability to manage and engage a large portfolio of customers simultaneously.
• Proficiency with playbooks, automation tools and trigger‑based workflows.
• Highly data‑driven, detail‑oriented and equipped with strong analytical reasoning.
• Ability to identify patterns, signals and hidden opportunities across many accounts.
• Strong collaboration skills with Ops and cross‑functional partners.
• Ability to make decisions in a dynamic environment, anticipate needs and deliver results.
• High degree of organization, focus and ability to work under pressure.

Not a must but a great advantage:

• Experience with direct sales for small businesses engaged in cross-border trade.
• Experience in the ecommerce industry (platforms, logistics)
• Experience using Salesforce or a similar CRM system.
• Experience in the Payments and Banking industry.
• Experience with data analytics & BI tools.
• Experience in working and collaborating with remote teams to get things done.

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