The Account Director is a senior leader within Tunnl’s Client Experience team, responsible for delivering exceptional value to clients, managing complex accounts, and mentoring junior team members. This role bridges insight delivery, strategic partnership, and internal coordination, serving as a key driver of client retention and growth.
Reporting to the VP of Client Experience and Insights, the Account Director owns a $3M–$4M book of business and collaborates closely with Strategic Research, Product, and Sales to ensure Tunnl’s work is impactful, efficient, and aligned to client priorities.
This is a hands-on, externally facing role requiring strong business acumen, storytelling skills, and operational clarity. You will lead client conversations, scope new work streams, and coach Account Managers and Analysts to deliver with excellence.
The ideal candidate is a motivated self-starter who enjoys solving problems, works well in fast-paced environments, takes pride in getting the details right, and is eager to leverage their technical and analytical skills in survey research and microtargeting. Candidates preferred in the DC-area.