Account Director - Patient Access and Education

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. The company is looking to launch a team of Clinical Educators and Access and Reimbursement specialists.  

We are seeking a Client Account Director to be the primary point of contact for the client, ensuring successful project delivery and to achieve operational excellence in order to exceed client expectations. This role will also oversee the operations of the Clinical Educators and Virtual Access and Reimbursement Manager. The ideal candidate will be a seasoned leader who has worked in virtual clinical education or access and reimbursement roles.  

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

What’s in it for you? 

• Competitive compensation 
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions  
• Employee discounts & exclusive promotions 
• Recognition programs, contests, and company-wide awards 
• Exceptional, collaborative culture 
• Best Places to Work in BioPharma (2022, 2023, & 2024) 
• Certified Great Place to Work (2022, 2023, 2025) 

What will you be doing? 

• Communicate with key client contacts regularly (written and verbal) to update on project performance, gain feedback, and build relationships; network to identify future opportunities. 
• To work with and liaise with relevant internal and external client departments to ensure smooth, timely delivery of project developments/enhancements that exceeds clients’ expectations. 
• To design business reviews, KPI’s, employee development plans, monthly reports, and various client requests whenever needed. 
• To take accountability for profitability of project, by ensuring accurate and timely invoicing, attendance trackers, expense analysis trackers, P&L review, and recruitment. 
• Provide coaching and performance management for the team members and all other assigned direct reports. 
• Ensure that field activities are in compliance with all regulations. 
• To organize employee training, conferences and individual client meetings. 
• To arrange project review meetings, client updates, new business development leads, and recruiting/interviewing of potential employees. 
• Attend client meetings, operational meetings, conferences, and other various commitments when needed. 
• Administrative management of field Clinical Educator team. 

What do you need for this position? 

• 4-year Degree in life sciences or healthcare from an accredited College or University required. 
• Prior experience within the Pharmaceutical and Healthcare Industry. 
• 5+ years of experience in roles requiring increased responsibilities for both the managing of direct report employees as well as the operational execution of client contracts to exceed projected goals. 
• 2+ years managing remote based employees. 
• Experience working within the respiratory space preferred. 
• A practical understanding of the current Pharmaceutical and Healthcare industries.  
• Success in leading both internal and external teams over extended periods of time. 

This is a remote based role. The jobholder may be required to travel up to 50% 

About Inizio Engage 

 
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.