Account Director, Cards

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. ​

About the role:

The person in this position has a critical role and is responsible for the growth, profitability and long-term success of Fairstone’s credit card partnership with one of Canada’s largest retailers. This role has accountability for the credit card portfolio, acting as the strategic owner of the partnership and the primary interface between Fairstone and the merchant. The Account Director ensures alignment between portfolio performance, partner satisfaction, regulatory requirements, and Fairstone’s broader strategic objectives while driving sustainable growth and innovation.

Responsibilities:

• Lead Fairstone’s strategic partnership with the merchant, acting as the primary point of contact for all communications, initiatives, and governance.
• Drive growth and profitability of the credit card portfolio, with accountability for portfolio performance, financial results, and long-term value creation.
• Ensure strong alignment, transparency, and trust between Fairstone and the merchant but also within all internal teams.
• Proactively identify growth opportunities, optimization levers, and risk mitigation strategies to maximize portfolio performance.
• Oversee performance metrics; define and execute action plans to address performance gaps and market challenges.
• Act as an escalation point for complex partner, customer, or operational issues, ensuring timely and balanced resolution aligned with Fairstone’s values and the partner’s expectations.
• Stay current on industry trends, competitive dynamics, regulatory developments, and emerging technologies impacting credit cards.
• Consistently represent Fairstone’s brand, values, and strategic priorities to the highest professional standards internally and externally.

What we’re looking for:

• University Degree - preferably in Business Administration or equitable work experience
• 10 years experience in senior sales and/or partnership management
• Excellent English communication skills (written and spoken). French is a strong asset
• Demonstrated experience managing large, complex merchant relationships, ideally within the credit card or financial services industry
• Strong strategic thinking and analytical skills, with the ability to translate data into actionable business decisions
• Strong financial acumen, including business cases, forecasts, budgets, and performance reporting
• Comfortable working cross-functionally with various stakeholders in Legal, Risk, Finance, Product, and Operations
• Proficient in MS Office products to include Excel, Word, PowerPoint and Outlook and an overall digital environment
• Ability to work independently, manage competing priorities, and perform effectively under pressure
• Willingness to travel as required and possession of a valid driver's license

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.
• For more information on who we are as an employer click here.

What you can expect - pay & process:

• Expected base salary range is $100 000.00 - $140 000.00 per year, plus the opportunity to earn an annual incentive bonus tied to performance.   
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent