Account Development Manager

At Enact, we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.

We’re looking for an Account Development Manager in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will be responsible for managing, analyzing, and meeting all appropriate customer requests for assigned accounts. Primary responsibility is to provide account management support and assist in the business development and identification of customer needs in a timely manner. Must have very strong analytical skills combined with the business acumen needed to balance customer needs with business objectives.

LOCATION
Enact Headquarters, Raleigh, NC – Hybrid Schedule

YOUR RESPONSIBILITIES

• Manage the cross-functional process for completing vendor due diligence requests; Ensure accurate, complete responses are delivered within established timeframe.
• Provide the highest level of internal and external customer service through day-to-day support to assigned accounts and Sales force. 
• Contribute to an account development team that provides excellent service to internal and external customers.  Identify and implement lender-specific solutions by using analytic and other standard business procedures/methodologies.
• Support the approval process for all pricing, guidelines, financial structures, and other account specific requests.  Take the lead on developing solutions for straight-forward requests, at the direction of the team leader.
• Work across the company, including with Sales, Operations, Legal/Compliance, Finance, and Risk to execute initiatives and projects related to account assignments. 
• Own customer metrics and ensure all business functions are meeting customer expectations.
• Provide supporting analysis to sales team to help advance account development plans and business initiatives.
• Work cross functionally to implement solutions that overcome operational and technical obstacles.
• Partner with Sales Leaders to provide product information in support of sales growth efforts.
• Collaborate with Account Development Managers (ADMs) and Business Intelligence Team to identify, develop, and implement customer and internal reporting requests through various platforms such as Microsoft Excel, Sigma and Tableau.
• Assist Strategic Project analytic support including assisting in development and implementation of success metrics, tracking, automation, and stakeholder communication.
• Establish and manage a process for ADM team’s production of customer-specific marketing material at industry events.
• Collect and assist in presenting account highlights to Senior Leadership.
• Build solid internal customer relationships with Sales, Risk, Finance, IT/Ops and other business units. 
• Contribute on special projects and process improvements as directed by the team leader.

YOUR QUALIFICATIONS

• Bachelor’s Degree
• Minimum 2-4 years’ business experience in Sales, Marketing, Product Management or Financial Structuring
• Demonstrated ability to lead cross functional projects with minimal to moderate supervision
• Strong working knowledge of analytical and financial skills required with the ability to effectively communicate in-depth analysis, including demonstrated expertise in Excel
• Excellent written and verbal communication and presentation skills required
• Demonstrated experience balancing potential conflicts between customer needs and business objectives
• Strong planning and organizational skills with an ability to outline initiatives and develop priorities in support of that vision
• Demonstrated analytical and critical thinking skills
• Ability to be open to various perspectives and provide recommendations, comfortable defending position to senior leaders
• Ability to work extended hours as business dictates
• Ability to travel domestically as needed (<10%)
• Ability to work effectively in a culturally diverse work group
• Attention to detail and a strong sense of urgency ​

PREFERRED QUALIFICATIONS

• Mortgage experience preferred
• Working knowledge of Enact Mortgage Insurance products, services, processes and systems
• Prior experience working in a customer-facing role

COMPANY
Enact Holdings, Inc. (Nasdaq: ACT), operating primarily through its wholly owned subsidiaries, is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.

By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a healthier Triangle community. We also support our colleagues’ philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, along with providing a positive and inclusive culture for employees to grow and succeed. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.

We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

WHY WORK AT ENACT

• We bring innovative thinking to the situations at hand

• We seek out and incorporate diverse views to strengthen our outcomes

• We work on challenging and rewarding projects

• We offer competitive benefits:

  • Hybrid work schedule (shared in-office days Tues/Wed/Thurs)

  • Generous Time Off

  • 40 Hours of Volunteer Time Off

  • Tuition Reimbursement and Student Loan Repayment

  • Paid Family Leave and Flexible Spending Accounts

  • 401k with up to 5% employer match

  • Fitness and Emotional Wellness Reimbursements

  • Onsite Gym