Essential Functions:
Sales & Financial Productivity
- Meet and/or exceed line specific annual sales plan, seasonal gift and event goals
- Meet and/or exceed gift goals (gift with purchase, gift with visit) and manage promotional calendar
- Plan, execute, meet and/or exceed localized events, and National Makeup Artistry events
- Analyze and monitor associate sales per hour goals, units per transaction goals and credit application goals via the Belk scorecard
- Ensure shrinkage is minimized and does not exceed plan (inclusive of damages, RTVs, etc.)
Counter Manager & Associate Development
- Monitor and review associate scorecard results. Create plan to coach and develop associate to meet and exceed key KPIs
- Recruit, hire, develop, train and coach top beauty advisor talent to ensure hours utilization
- Ensure the utilization of Concierge and clientele development by each Beauty Advisor
- Recognize top performers and coach sales associates who are performing below expectations
- Evaluate, recommend, and deliver sales associate training, as necessary
- Identify sales opportunities and communicate business updates to Belk field/corporate leadership and vendor. (Field – RVP, SM, STM. Vendor – Field Director. Corporate – VP and Buyer.)
- Visit stores regularly (minimum - in store 5 days a week) 6 hours per visit with clear brand focus
- Interact with Sales Associates, ASMs, STMs and Store Manager during store visits.
- Create and maintain relationships that influence entire store to drive sales.
Communications
- Maintain consistent verbal and written communication with Belk field/corporate leadership and line specific field executives.
- Present and participate on weekly leadership call with Belk VP/buyer and vendor leadership.
- Attend and present (as required) internal and vendor specific business meetings.
Merchandise Presentation & Promotions
- Follow established visual merchandising concepts as published by Belk Corporate Visual
- Ensure timely floor setup for promotional events and seasonal business activities
- Coordinate execution of approved in-store promotional events and contests
- Inspect counter standards to include cleanliness, counter set up compared to current vendor schematics and stockrooms (damages, RTVs, organization and cleanliness)
Education:
- Four-year degree or equivalent experience in retail environment
Work Experience:
- Expertise in a business/functional area
- 1 - 3 years supervisory experience
- Beauty retail experience and artistry skills
Knowledge, Skills & Abilities:
- Proficient in Excel, Microsoft Word, Social platforms – Instagram, Facebook etc.
- Good understanding of retail store operations.
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