Description -
The Account Billing Manager (ABM) is accountable for Global / E2E invoicing coordination, ensuring invoicing is performed on time and interacting with the customer on all invoicing related topics (PO, device consumption, invoice dispatch, customer approvals).
Responsibilities
Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution).
Works with customer to enable invoicing (follow-up on any missing information)
Manage disputes on invoicing, ensuring correct and timely resolution.
Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution.
Ensure delivering to business expectations based on the signed SOW.
Facilitate customers reviews and ad hoc calls.
Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling.
Coordinate related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation.
Education (degree) and professional experience required:
Typically 4- 7 years’ of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree
Has high understanding of the MPS e2e operational process, can easily translate a task into R&R and appoint proper teams for resolution.
Degree level in business, communication and/or IT
Other requirements:
Fluent English
Fluent German
Business acumen
Able to understand global business processes and identify impact of change
Good understanding on financials (revenue tracking, missing billing management and write off resolution)
Personal skills and qualities:
Influencing skills;
Customer facing abilities, including strong organization and communication.
Positive can-do attitude; Customer centric approach
Out of the box thinking – able to find solutions
Excellent teamwork skills
Good presentation skills, at ease with presenting project status to higher management.
Job -
Sales OperationsSchedule -
Full timeShift -
Standard Shift (Bulgaria)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"